All our posts

Below, find every article ever created right here on the Groove blog.

Remote Work · 6 Min read

The Most Common (Bad) Arguments Against Remote Work

Distributed teams are getting more and more common, but too many businesses still cling to outdated assumptions

Alex Turnbull CEO & Founder @Groove

Customer Support · 10 Min read

How to Find, Interview and Hire Your First Customer Service Agent

You’ve hit a tipping point, and you need help. Use this guide to make the best hire you possibly can

Amanda Langford Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: How To Get Press Coverage For Your Startup

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

What I’d Do Differently if I Were Starting My Business Over

Nobody makes the right decisions every time. Here are the ones I’d like to redo.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

How To Empower Your Customer Service Team To Win

Hiring great people is not enough. You need to empower them to do great things. Here’s how.

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: How to Validate Your Startup Idea

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 11 Min read

How Product Hunt Went From a Side Project to One of the Hottest Sites in Tech

We talked to founder and CEO Ryan Hoover about Product Hunt’s rapid rise to prominence.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

A Simple Change In Perspective That Will Win You Customers For Life

Many businesses are making a big mistake when it comes to winning customer loyalty. Don’t be one of them.

Amanda Langford Groove Writer

Entrepreneurship · 4 Min read

Friday Q&A: How To Sell Anything

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

How To Leave A Lasting First Impression On Your New Customers

Your customers’ first experience with you can determine whether they become loyal customers or fast churners.

Forrest Murphy Groove Writer

Entrepreneurship · 5 Min read

Friday Q & A: How to Do Marketing if You’re Not Good at Marketing, Time Management Tips, and Who You Should Start a Business For

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Snooze Folders and Star Priorities

While our team is chipping away at the bigger projects, we’ve also pushed out a couple smaller things that we think you’ll appreciate

Luca Lyons Groove Writer

Remote Work · 5 Min read

Why We’re Finally Committing 100% To Being A Remote Team

While we’ve been a remote team for a while, I’ve been plagued by doubts. Here’s why we’re going all in.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: When to Ask For Referrals, Whether You Should Deliberately Choose a Competitive Market, and Does Inbound Marketing Work for Expensive Products?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

We Hired A Business Coach, And Here’s What Happened

Our team spent 3 days with an executive coach working on Groove. Here’s how it went.

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

3 Things To Do Right Now To Stop Feeling Overwhelmed By Your Inbox

Customer service agents handle more emails than just about anyone. Here’s how to deal without going crazy.

Luca Lyons Groove Writer

Entrepreneurship · 5 Min read

Our Most Valuable & Popular Startup Journey Posts of 2015

This has been a huge year of growth and milestones for Groove. Here are the most popular lessons we’ve shared.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Answers To Your Biggest Burning Questions About Growth, Entrepreneurship and More…

We’ve been publishing our Friday Q&A series for six months. Now, you can find every answer in one place.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: The Most Inspiring Businesses, Important Startup Metrics And How To Build The First Version Of Your Product

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 12 Min read

From Sleeping On A Couch To Making Millions Connecting People: An Interview With Lewis Howes

One of the internet’s top connectors on vision, hustle and overcoming adversity.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

7 Customer Service Questions That Most Business Don’t Ask, But That Yours Should

Many support teams focus solely on answering questions rather than asking them. Here’s why that’s not enough.

Amanda Langford Groove Writer

Entrepreneurship · 4 Min read

Friday Q & A: How to Deal With People Copying You, How to Compensate Startup Advisors, and the Book That Changed My Life

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

Your Best Employees Will Quit. Here’s What To Do About It.

Not everyone is committed to your company for life, and that’s okay. Here’s how to deal with it.

Alex Turnbull CEO & Founder @Groove

Product Updates · 4 Min read

Better Spam Filtering, New Account Settings, and Ticket Workflow Enhancements

We’ve been working hard these past couple weeks on a handful of features and enhancements designed to make your lives a lot easier

Amanda Langford Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: How to Say No to Salespeople, How to Find Your Audience’s Pain Points, and What to Do if You Can’t Do Influencer Outreach

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove