All our posts

Below, find every article ever created right here on the Groove blog.

Entrepreneurship · 3 Min read

Friday Q&A: How To Start A Software Business If You Don’t Know How To Code

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

Expensive Things That Are Worth Investing In For Startups

We’re always trying to save money, but sometimes that can hurt more than help. Here’s why.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

The One Customer Service Metric That Matters Most

There’s no shortage of things to measure in customer support. Here’s the one that rises above the rest.

Kerri Tielman Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: How Can I Find Problems to Solve (To Come Up With Business Ideas)?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 7 Min read

Our Startup’s Biggest Hiring Fails From $0-250K/Month

I’m proud of the team we’ve built, but it hasn’t been easy. Here are the mistakes that hurt the most.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Search Gets a New Back-end

After 6 weeks plugging away, we are truly thrilled to release those upgrades to all of our customers today.

Kerri Tielman Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: How do you get people in your market to talk to you?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Remote Work · 6 Min read

How We’ve Optimized Remote Team Meetings For Ultimate Efficiency

Meetings are often expensive and wasteful, but they don’t have to be. Here’s how we hacked ours.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How do you make your content marketing unique? Should you?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Remote Work · 6 Min read

The Most Common (Bad) Arguments Against Remote Work

Distributed teams are getting more and more common, but too many businesses still cling to outdated assumptions

Alex Turnbull CEO & Founder @Groove

Customer Support · 10 Min read

How to Find, Interview and Hire Your First Customer Service Agent

You’ve hit a tipping point, and you need help. Use this guide to make the best hire you possibly can

Amanda Langford Groove Writer

Entrepreneurship · 3 Min read

Friday Q&A: How To Get Press Coverage For Your Startup

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

What I’d Do Differently if I Were Starting My Business Over

Nobody makes the right decisions every time. Here are the ones I’d like to redo.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

How To Empower Your Customer Service Team To Win

Hiring great people is not enough. You need to empower them to do great things. Here’s how.

Amanda Langford Groove Writer

Entrepreneurship · 2 Min read

Friday Q&A: How to Validate Your Startup Idea

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 11 Min read

How Product Hunt Went From a Side Project to One of the Hottest Sites in Tech

We talked to founder and CEO Ryan Hoover about Product Hunt’s rapid rise to prominence.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

A Simple Change In Perspective That Will Win You Customers For Life

Many businesses are making a big mistake when it comes to winning customer loyalty. Don’t be one of them.

Amanda Langford Groove Writer

Entrepreneurship · 4 Min read

Friday Q&A: How To Sell Anything

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

How To Leave A Lasting First Impression On Your New Customers

Your customers’ first experience with you can determine whether they become loyal customers or fast churners.

Forrest Murphy Groove Writer

Entrepreneurship · 5 Min read

Friday Q & A: How to Do Marketing if You’re Not Good at Marketing, Time Management Tips, and Who You Should Start a Business For

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Snooze Folders and Star Priorities

While our team is chipping away at the bigger projects, we’ve also pushed out a couple smaller things that we think you’ll appreciate

Luca Lyons Groove Writer

Remote Work · 5 Min read

Why We’re Finally Committing 100% To Being A Remote Team

While we’ve been a remote team for a while, I’ve been plagued by doubts. Here’s why we’re going all in.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: When to Ask For Referrals, Whether You Should Deliberately Choose a Competitive Market, and Does Inbound Marketing Work for Expensive Products?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

We Hired A Business Coach, And Here’s What Happened

Our team spent 3 days with an executive coach working on Groove. Here’s how it went.

Alex Turnbull CEO & Founder @Groove

Customer Support · 4 Min read

3 Things To Do Right Now To Stop Feeling Overwhelmed By Your Inbox

Customer service agents handle more emails than just about anyone. Here’s how to deal without going crazy.

Luca Lyons Groove Writer