All our posts

Below, find every article ever created right here on the Groove blog.

Entrepreneurship · 5 Min read

Friday Q & A: How To Know Who To Hire Next, Using SEO To Write Better Blog Post Titles, And Should You Wait Until After You Launch To Start Marketing?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 7 Min read

How We Grow Our Business By Marketing To The “Wrong” People

Many people who read this blog will never become Groove customers. Here’s why we’re okay with that.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

Friday Q & A: Should You Hire A Content Marketing Agency, How To Find The Right Advisors For Your Business, And Who To Pitch When Guest Blogging

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: How to Know When to Kill a Strategy, Measuring Remote Employee Performance, and Gaining Trust With Customers Who Speak a Different Language

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 11 Min read

How Mention Went From Zero to 350K Users In 3 Years

Matthieu Vaxelaire on starting up in Paris, pivoting and rapidly growing a global business.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

8 Simple Steps To Reducing Churn With Successful User Onboarding

Most customers will abandon products after their first login. Here’s how to reduce churn and create loyal, long-term customers.

Forrest Murphy Groove Writer

Entrepreneurship · 4 Min read

Friday Q & A: Three Business Ideas You Can Start Today, Starting a Business From Scratch, and Content Marketing In Developing Countries

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 14 Min read

How We Increased Our Traffic by 12,024% with Zero Advertising

When we started out, our lack of traffic threatened to crush us. Here’s how we fixed that.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: What a CEO and Their Team Can Expect From Each Other, Guest Blogging vs. Posting on Your Own Blog, and The One Thing I Wish I Knew When Starting Groove

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

How to Know What Advice to Take (And What to Ignore)

It’s easy to get overwhelmed by feedback. Here’s how to filter the advice you get and make better decisions.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: Which Channels Deliver the Most Loyal Customers, How to Fire as a CEO, and How Tough It Was to Start a Tech Company for a Non-Tech Guy

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 13 Min read

How One SaaS Founder Went From Bagging Groceries To Building A Multi‑Million Dollar Business

Chad Halvorson of When I Work on building a business that solves a painful problem for hourly workers.

Alex Turnbull CEO & Founder @Groove

Product Updates · 4 Min read

How AmbitionAlly Switched to Groove

When I first heard about Groove, I was curious because I had used a few other support tools but I had never been truly satisfied.

Luca Lyons Groove Writer

Customer Support · 5 Min read

Building Customer Loyalty With Receipts, Invoices, and Packing Slips (Yes, Really!)

Every business sends receipts, yet few ever give them a second thought. Don’t make that mistake.

Forrest Murphy Groove Writer

Entrepreneurship · 6 Min read

Don’t Embrace Failure (Embrace Discomfort Instead)

People love to talk about how great failure is. Here’s a different perspective.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

International Customer Service: How To Help Your Customers In Any Language

What do you do when your customers don’t speak your language?

Amanda Langford Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: How to Deal With Writer’s Block, Can a New Business Succeed Without Blogging, and How to Handle Onboarding for Customers Who Want Their Hands Held

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

What to Do About Bad Customers (And How to Stop Attracting Them)

Bad customers are bad for business. Here’s how to deal with them.

Amanda Langford Groove Writer

Entrepreneurship · 4 Min read

Friday Q & A: When Should You Start Blogging, How to Hire Your First Programmer, Common Traits of Successful Blog Posts and How to Win $500

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 13 Min read

How Zapier Went From Zero to 600,000+ Users in Just Three Years

Wade Foster on Zapier’s unusual beta program, getting new users, and building a successful remote team.

Alex Turnbull CEO & Founder @Groove

Growth · 13 Min read

How Grasshopper Scrapped Their Way To $30M+ In Annual Revenue

Grasshopper Co-Founder David Hauser shares the lessons he’s learned building (and selling) an ultra-successful business.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: The Slack Channels We Use, How We Do Research For Content Marketing and What Interview Questions We Ask Remote Workers

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

A Hard Lesson I Learned About What’s Really Important

I was recently reminded that there’s a lot more to life than hustling.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

How To Reduce The Number of Customer Service Emails You Get

If you’re feeling the crush of an overloaded support inbox, use these tips to get fewer emails.

Luca Lyons Groove Writer

Entrepreneurship · 4 Min read

Friday Q & A: How to Manage Trello Boards, Content Marketing to Different Audiences, and How to Choose New Features

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove