All our posts

Below, find every article ever created right here on the Groove blog.

Entrepreneurship · 6 Min read

How to Know What Advice to Take (And What to Ignore)

It’s easy to get overwhelmed by feedback. Here’s how to filter the advice you get and make better decisions.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: Which Channels Deliver the Most Loyal Customers, How to Fire as a CEO, and How Tough It Was to Start a Tech Company for a Non-Tech Guy

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 13 Min read

How One SaaS Founder Went From Bagging Groceries To Building A Multi‑Million Dollar Business

Chad Halvorson of When I Work on building a business that solves a painful problem for hourly workers.

Alex Turnbull CEO & Founder @Groove

Product Updates · 4 Min read

How AmbitionAlly Switched to Groove

When I first heard about Groove, I was curious because I had used a few other support tools but I had never been truly satisfied.

Luca Lyons Groove Writer

Customer Support · 5 Min read

Building Customer Loyalty With Receipts, Invoices, and Packing Slips (Yes, Really!)

Every business sends receipts, yet few ever give them a second thought. Don’t make that mistake.

Forrest Murphy Groove Writer

Entrepreneurship · 6 Min read

Don’t Embrace Failure (Embrace Discomfort Instead)

People love to talk about how great failure is. Here’s a different perspective.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

International Customer Service: How To Help Your Customers In Any Language

What do you do when your customers don’t speak your language?

Amanda Langford Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: How to Deal With Writer’s Block, Can a New Business Succeed Without Blogging, and How to Handle Onboarding for Customers Who Want Their Hands Held

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

What to Do About Bad Customers (And How to Stop Attracting Them)

Bad customers are bad for business. Here’s how to deal with them.

Amanda Langford Groove Writer

Entrepreneurship · 4 Min read

Friday Q & A: When Should You Start Blogging, How to Hire Your First Programmer, Common Traits of Successful Blog Posts and How to Win $500

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 13 Min read

How Zapier Went From Zero to 600,000+ Users in Just Three Years

Wade Foster on Zapier’s unusual beta program, getting new users, and building a successful remote team.

Alex Turnbull CEO & Founder @Groove

Growth · 13 Min read

How Grasshopper Scrapped Their Way To $30M+ In Annual Revenue

Grasshopper Co-Founder David Hauser shares the lessons he’s learned building (and selling) an ultra-successful business.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: The Slack Channels We Use, How We Do Research For Content Marketing and What Interview Questions We Ask Remote Workers

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

A Hard Lesson I Learned About What’s Really Important

I was recently reminded that there’s a lot more to life than hustling.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

How To Reduce The Number of Customer Service Emails You Get

If you’re feeling the crush of an overloaded support inbox, use these tips to get fewer emails.

Luca Lyons Groove Writer

Entrepreneurship · 4 Min read

Friday Q & A: How to Manage Trello Boards, Content Marketing to Different Audiences, and How to Choose New Features

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · < 1 Min read

Introducing Email Tracking: See When Your Support Emails Get Read

We’ve got some great news for anyone who spends time wondering whether or not their customers have read their email responses.

Amanda Langford Groove Writer

Content Marketing · 9 Min read

How We Doubled Our Email Subscribers to 50,000 in 6 Months

In the last half year, we’ve systematically grown our email list by more than double. Here’s how.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

How To Get Great Online Reviews Of Your Business

70% of online customers rely on reviews to make buying decisions. Here’s how to make your business stand out.

Luca Lyons Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: Do You Need to Own the .com for Your Startup’s Name, Should a Remote Team Hire Full-time Employees or Contractors, and Should You Pitch Guest Posts to Big General Publications or Smaller, More Targeted Ones?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

How To Deal With Bad Reviews Of Your Business Online

Bad feedback can be painful, both emotionally and financially. Here's how to respond to negative reviews of your business.

Forrest Murphy Groove Writer

Product Updates · 2 Min read

Server Updates, a New Integration with Talkdesk, and Other Search Enhancements

These past few weeks have been busy ones for the Groove team, with lots of new upgrades to the app that you may have already noticed.

Amanda Langford Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: How to Turn the Ideas You Read About Into Action, How to Market Content Marketing, and Importance of Having a System for Content Marketing

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Remote Work · 6 Min read

Why Remote Working Works For Us

Remote work isn’t for everyone, but it’s worked well for us. Here’s how we succeed as a distributed team.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 3 Min read

Friday Q & A: How to Avoid Getting Overwhelmed by All of the Advice on the Internet, Spending Money on Advertising, and Biggest Challenges of Remote Startups link_text: Friday Q & A: Avoiding Getting Overwhelmed and more

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove