All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 5 Min read

The 6 Customer Service Mistakes That Annoy Customers Most

You might be making one or more of these support mistakes without even knowing it.

Amanda Langford Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: The One Thing Most Entrepreneurs Should Be Doing But Aren’t, Virtual Assistants, and My Approach to Cold Calling

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 11 Min read

How One Startup Grew From Zero to $100K in Monthly Revenue In Only 11 Months

Edgar, a social media software company, went from launch to success in less than a year. Here’s how.

Alex Turnbull CEO & Founder @Groove

Product Updates · < 1 Min read

Private Notes Just Got More Awesome

Private notes are one of the most-used features in Groove. They let you communicate with your team, behind the scenes, about any ticket.

Amanda Langford Groove Writer

Customer Support · 5 Min read

How to Increase Customer Loyalty With Tiny Behavioral Nudges

Influencing customer behavior is not a dark art. It’s a great way to love your customers, and here’s why.

Kerri Tielman Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: How to Find Your Ideal User Personas, How to “Add Value” to a Mentor’s Life When You’re Just Starting Out, and What Tools We Use to Track Metrics

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 11 Min read

18 Extraordinary Lessons Learned From Interviewing The World’s Top SaaS Entrepreneurs

We’ve learned a lot from businesspeople at the top of their game. Here are some of the biggest takeaways.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: How to Do Content Marketing on a Lean Budget, Where to Hire Remote Workers, and How to Structure Beta Testing Programs

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 9 Min read

What We Learned From Failing to Hit Our 12-month Growth Goal

A year ago, we set an ambitious goal for ourselves, and we didn’t hit it. Here’s why we’re okay with that.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How far should you go to land that BIG customer?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Zapier Integration Is LIVE! (Easily Integrate Groove With 350+ of Your Favorite Apps)

After a few weeks of beta testing Groove’s latest integration, we’re excited to announce that Zapier is now live in the Groove Apps Store

Kerri Tielman Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: How to Get Your First Customers, How Much Time to Spend on Content, and How To Deal With Bad Customers

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

Six Steps to Painlessly Scale Your Customer Support

As your business grows, how can you ensure that your customer service keeps up? Here are six tips to scale.

Amanda Langford Groove Writer

Entrepreneurship · 4 Min read

Friday Q & A: Remote Culture, Reducing Churn and Outsourcing Web Development

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 9 Min read

The 20 Biggest Myths About Building a Business

There’s a lot of “conventional wisdom” about entrepreneurship that’s just plain wrong. Here are the worst offenders.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

How To Turn Your Most Unhappy Customers Into Brand Promoters

You can’t always avoid having upset customers. But you can change their mind. Here’s how.

Amanda Langford Groove Writer

Entrepreneurship · 5 Min read

Answering Your Questions About Entrepreneurship, Growth and More…

We’ve gotten a lot of great questions from the community over the years. Now, we’re going to answer them.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Why Customer Churn Happens, And What You Can Do About It

Customers leaving your business can crush your revenue. Here’s how to reduce churn and save your bottom line.

Luca Lyons Groove Writer

Growth · 6 Min read

Our 8 Biggest Conversion Optimization Wins of 2015 (So Far)

We’re almost halfway through the year. Here’s what’s been working for us so far when it comes to CRO.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

What Are the Most Effective Channels for Customer Support?

There are many channels that you can use to help your customers. This article will help you choose which ones are best for you.

Amanda Langford Groove Writer

Content Marketing · 5 Min read

Why Transparency is NOT the Key to Content Marketing Success

More and more blogs are adopting transparency as a content strategy. Here’s what to know before you do the same.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

6 Unconventional Productivity Tips For Customer Support Teams

In customer service, higher productivity means happier customers. Here are six unusual tips on how to work smarter.

Amanda Langford Groove Writer

Growth · 13 Min read

How Moz Built A $35M Company Without A Single Salesperson

An interview with MOZ co-founder Rand Fishkin on growing a SaaS business, battling depression, and building an amazing company culture.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

How To Make Your Customer Service More Personal (And Why You Want To)

Delivering personalized customer service makes a huge difference. Here’s how to do it right. The results will be instantaneous.

Kerri Tielman Groove Writer

Entrepreneurship · 5 Min read

The Entrepreneur’s Guide To Connecting With Awesome Mentors

Mentors and advisors have been a huge part of our growth. Here’s how to get their attention and expertise.

Alex Turnbull CEO & Founder @Groove