All our posts

Below, find every article ever created right here on the Groove blog.

Product Updates · < 1 Min read

Introducing Email Tracking: See When Your Support Emails Get Read

We’ve got some great news for anyone who spends time wondering whether or not their customers have read their email responses.

Amanda Langford Groove Writer

Content Marketing · 9 Min read

How We Doubled Our Email Subscribers to 50,000 in 6 Months

In the last half year, we’ve systematically grown our email list by more than double. Here’s how.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

How To Get Great Online Reviews Of Your Business

70% of online customers rely on reviews to make buying decisions. Here’s how to make your business stand out.

Luca Lyons Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: Do You Need to Own the .com for Your Startup’s Name, Should a Remote Team Hire Full-time Employees or Contractors, and Should You Pitch Guest Posts to Big General Publications or Smaller, More Targeted Ones?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

How To Deal With Bad Reviews Of Your Business Online

Bad feedback can be painful, both emotionally and financially. Here's how to respond to negative reviews of your business.

Forrest Murphy Groove Writer

Product Updates · 2 Min read

Server Updates, a New Integration with Talkdesk, and Other Search Enhancements

These past few weeks have been busy ones for the Groove team, with lots of new upgrades to the app that you may have already noticed.

Amanda Langford Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: How to Turn the Ideas You Read About Into Action, How to Market Content Marketing, and Importance of Having a System for Content Marketing

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Remote Work · 6 Min read

Why Remote Working Works For Us

Remote work isn’t for everyone, but it’s worked well for us. Here’s how we succeed as a distributed team.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 3 Min read

Friday Q & A: How to Avoid Getting Overwhelmed by All of the Advice on the Internet, Spending Money on Advertising, and Biggest Challenges of Remote Startups link_text: Friday Q & A: Avoiding Getting Overwhelmed and more

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

The 6 Customer Service Mistakes That Annoy Customers Most

You might be making one or more of these support mistakes without even knowing it.

Amanda Langford Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: The One Thing Most Entrepreneurs Should Be Doing But Aren’t, Virtual Assistants, and My Approach to Cold Calling

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 11 Min read

How One Startup Grew From Zero to $100K in Monthly Revenue In Only 11 Months

Edgar, a social media software company, went from launch to success in less than a year. Here’s how.

Alex Turnbull CEO & Founder @Groove

Product Updates · < 1 Min read

Private Notes Just Got More Awesome

Private notes are one of the most-used features in Groove. They let you communicate with your team, behind the scenes, about any ticket.

Amanda Langford Groove Writer

Customer Support · 5 Min read

How to Increase Customer Loyalty With Tiny Behavioral Nudges

Influencing customer behavior is not a dark art. It’s a great way to love your customers, and here’s why.

Kerri Tielman Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: How to Find Your Ideal User Personas, How to “Add Value” to a Mentor’s Life When You’re Just Starting Out, and What Tools We Use to Track Metrics

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 11 Min read

18 Extraordinary Lessons Learned From Interviewing The World’s Top SaaS Entrepreneurs

We’ve learned a lot from businesspeople at the top of their game. Here are some of the biggest takeaways.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Friday Q & A: How to Do Content Marketing on a Lean Budget, Where to Hire Remote Workers, and How to Structure Beta Testing Programs

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 9 Min read

What We Learned From Failing to Hit Our 12-month Growth Goal

A year ago, we set an ambitious goal for ourselves, and we didn’t hit it. Here’s why we’re okay with that.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 2 Min read

Friday Q&A: How far should you go to land that BIG customer?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Zapier Integration Is LIVE! (Easily Integrate Groove With 350+ of Your Favorite Apps)

After a few weeks of beta testing Groove’s latest integration, we’re excited to announce that Zapier is now live in the Groove Apps Store

Kerri Tielman Groove Writer

Entrepreneurship · 3 Min read

Friday Q & A: How to Get Your First Customers, How Much Time to Spend on Content, and How To Deal With Bad Customers

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

Six Steps to Painlessly Scale Your Customer Support

As your business grows, how can you ensure that your customer service keeps up? Here are six tips to scale.

Amanda Langford Groove Writer

Entrepreneurship · 4 Min read

Friday Q & A: Remote Culture, Reducing Churn and Outsourcing Web Development

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 9 Min read

The 20 Biggest Myths About Building a Business

There’s a lot of “conventional wisdom” about entrepreneurship that’s just plain wrong. Here are the worst offenders.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

How To Turn Your Most Unhappy Customers Into Brand Promoters

You can’t always avoid having upset customers. But you can change their mind. Here’s how.

Amanda Langford Groove Writer