All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 6 Min read

How To Start: Customer Service Management

“Customer service shouldn’t just be a department, it should be...

Vlad Falin Groove Writer

Customer Support · 4 Min read

Omnichannel Customer Support: Why Do You Need It?

Customer satisfaction’s importance can not be overstated. It gives you...

Vlad Falin Groove Writer

Customer Support · 5 Min read

How Live Chat for Customer Support Can Boost LTV?

Customer acquisition is expensive and time-consuming, while the markets are...

Vlad Falin Groove Writer

Customer Support · 7 Min read

Customer Self-Service: How To Build It?

Customer satisfaction is critical for the success of any business,...

Vlad Falin Groove Writer

Customer Support · 5 Min read

Customer Support: Driver Of Your Business Growth

The competition is getting tougher every day. The tools, that...

Vlad Falin Groove Writer

Customer Support · 7 Min read

5 Things CEOs and Founders Need to Know About Good Customer Service

Customer happiness comes from the top down. Here are five important tips to make sure your support team — and your business — succeeds.

Amanda Langford Groove Writer

Customer Support · 5 Min read

Debunking the Myth: Why AI Enhances, Not Replaces, Human Customer Support

As stories of AI chatbots replacing entire customer support teams...

Vlad Falin Groove Writer

Content Marketing · 6 Min read

How AI Is Going to Revolutionize Customer Support!

Artificial Intelligence (AI) is reshaping the world at an unprecedented...

Vlad Falin Groove Writer

Customer Support · 8 Min read

Customer Advocacy through Customer Support: Lower Churn, Higher Loyalty

Customer acquisition is difficult. Its costs time and money to...

Vlad Falin Groove Writer

Customer Support · 6 Min read

Customer Acquisition Cost: Less CAC More LTV

“Why are you selling $1 for 90 cents ?” “Well,...

Vlad Falin Groove Writer

Customer Support · 6 Min read

AI Customer Service: How To Start?

ChatGPT was released around 12 months ago, yet for many...

Vlad Falin Groove Writer

Customer Support · 7 Min read

Better Customer Relations = Profit Growth

Improving your customer relations can be business-changing. Lower churn, higher LTV and more raving fans!

Vlad Falin Groove Writer

Customer Support · 10 Min read

Customer Journey Map: Boost Loyalty and Cut Churn!

Keeping your customers happy should be key objective, create a map to help you achieve that.

Vlad Falin Groove Writer

Annoucements · 6 Min read

Awesome Motive Invests In Groove!

A Strategic Partnership to Empower Small Businesses with Exceptional Customer Service

Alex Turnbull CEO & Founder @Groove

Product Updates · < 1 Min read

Groove Partners with Import2 for Seamless Help Desk Data Import!

We are thrilled to share some fantastic news with you!...

Alex Turnbull CEO & Founder @Groove

Product Updates · 6 Min read

Groove 2023 in Review – A Year of Supercharged Support

2023 was a year of exponential growth and innovation for...

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

5 Best AI Tools for Customer Service Automation

We’re sharing our picks of the best AI tools and looking at how AI can improve customer service operations without compromising on quality and connection.

Amanda Langford September 10, 2024 Groove Writer

Customer Support · 5 Min read

13 Customer Holiday Gift Ideas That Don’t Suck

This year, forget the lame corporate gifts, and send something awesome. Here are 11 ideas your customers will love.

Luca Lyons Groove Writer

Customer Support · 8 Min read

How To Establish a Culture of “Everyone Does Support”

If customer service is a one-person job on your team, you could be leaving insights, revenue and customer loyalty on the table. Here’s why…

Amanda Langford Groove Writer

Customer Support · 8 Min read

Why It’s OK to Fire Your Bad Customers

Most customers are a pleasure to deal with, and keeping them happy helps your business grow. Here’s how to handle those who do nothing but cost you money.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

Using the Right Tone: What Louis C.K. Can Teach Us About Customer Service

In customer service, what you say doesn’t matter nearly as much as what your customers hear. Use these tone tips to make sure your customers feel good about doing business with you

Kerri Tielman Groove Writer

Customer Support · 21 Min read

Comparing the Best Ecommerce Platforms in 2024

The debate rages between WooCommerce, Shopify, Magento, and BigCommerce for best ecomm platform -- we'll help you find the best one for you.

Forrest Murphy Groove Writer

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: WooCommerce vs. Magento

On one hand, WooCommerce: built on (free) WordPress, charging you nothing to use its services. Or Magento: built for large enterprises, people with big budgets, and large development teams.

Luca Lyons Groove Writer

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: Shopify vs WooCommerce

One thing is clear: these are two highly popular, highly accessible platforms for turning your dream into a real, live, working ecommerce store. The only question is: which one is the better choice?

Luca Lyons Groove Writer

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: BigCommerce vs Magento

Flip a coin and you probably can’t go wrong. But if you’re here because you’re looking to choose the right platform for your specific needs and budget, you’ll find that the differences aren’t always small, either.

Amanda Langford Groove Writer