All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 10 Min read

7 Simple Strategies for Maximizing Customer Acquisition

Efficient, affordable customer acquisition is the cornerstone of any successful business. Here are 7 strategies to grow your customer base!

Vlad Falin Groove Writer

Customer Support · 7 Min read

8 Effective Customer Communication Skills for Your Small Business

Are you ready to level up your customer support game? Learn 8 effective customer communciation skills that turn buyers into loyal fans!

Vlad Falin Groove Writer

Customer Support · 7 Min read

How To Handle Customer Complaints Effectively (In 6 Steps)

Wondering how to handle customer complaints effectively? Look no further! Here's a 6-step process to turn unhappy buyers into loyal customers.

Vlad Falin Groove Writer

Customer Support · 6 Min read

The Customer Is Always Right: Or Are They?

Is the customer always right? Let's explore how to provide customer-centric service without neglecting your business' other needs!

Vlad Falin Groove Writer

Customer Support · 8 Min read

How To Grow Your Business By Providing Strong Customer Value

If you want to grow your business and profits, you'll need to maximize customer value. Here's what that means and how to get started!

Vlad Falin Groove Writer

Customer Support · 7 Min read

How To Provide Customer Support for Any Communication Style

Every customer support interaction benefits from a customized approach. Here's how to choose the perfect communication style for each buyer!

Vlad Falin Groove Writer

Customer Support · 10 Min read

How To Be a Customer-Centric Company

It’s tempting to constantly focus on your company’s products and...

Vlad Falin Groove Writer

Customer Support · 8 Min read

Elevating Your Business Through Customer Focus

The new frontier of competition in developer markets was and...

Vlad Falin Groove Writer

Customer Support · 7 Min read

13 Customer Service Email Tips (and Example)

A well-written customer support email can make all the difference...

Vlad Falin Groove Writer

Customer Support · 9 Min read

How to Create a Helpful Frequently Asked Questions Section

Every customer is unique, but sometimes there are common denominators....

Vlad Falin Groove Writer

Customer Support · 5 Min read

How To Improve Your Customer Care?

“The best customer service is if the customer doesn’t need...

Vlad Falin Groove Writer

Customer Support · 6 Min read

How To Start: Customer Service Management

“Customer service shouldn’t just be a department, it should be...

Vlad Falin Groove Writer

Customer Support · 4 Min read

Omnichannel Customer Support: Why Do You Need It?

Customer satisfaction’s importance can not be overstated. It gives you...

Vlad Falin Groove Writer

Customer Support · 5 Min read

How Live Chat for Customer Support Can Boost LTV?

Customer acquisition is expensive and time-consuming, while the markets are...

Vlad Falin Groove Writer

Customer Support · 7 Min read

Customer Self-Service: How To Build It?

Customer satisfaction is critical for the success of any business,...

Vlad Falin Groove Writer

Customer Support · 5 Min read

Customer Support: Driver Of Your Business Growth

The competition is getting tougher every day. The tools, that...

Vlad Falin Groove Writer

Customer Support · 7 Min read

5 Things CEOs and Founders Need to Know About Good Customer Service

Customer happiness comes from the top down. Here are five important tips to make sure your support team — and your business — succeeds.

Amanda Langford Groove Writer

Customer Support · 5 Min read

Debunking the Myth: Why AI Enhances, Not Replaces, Human Customer Support

As stories of AI chatbots replacing entire customer support teams...

Vlad Falin Groove Writer

Content Marketing · 6 Min read

How AI Is Going to Revolutionize Customer Support!

Artificial Intelligence (AI) is reshaping the world at an unprecedented...

Vlad Falin Groove Writer

Customer Support · 8 Min read

Customer Advocacy through Customer Support: Lower Churn, Higher Loyalty

Customer acquisition is difficult. Its costs time and money to...

Vlad Falin Groove Writer

Customer Support · 6 Min read

Customer Acquisition Cost: Less CAC More LTV

“Why are you selling $1 for 90 cents ?” “Well,...

Vlad Falin Groove Writer

Customer Support · 6 Min read

AI Customer Service: How To Start?

ChatGPT was released around 12 months ago, yet for many...

Vlad Falin Groove Writer

Customer Support · 7 Min read

Better Customer Relations = Profit Growth

Improving your customer relations can be business-changing. Lower churn, higher LTV and more raving fans!

Vlad Falin Groove Writer

Customer Support · 10 Min read

Customer Journey Map: Boost Loyalty and Cut Churn!

Keeping your customers happy should be key objective, create a map to help you achieve that.

Vlad Falin Groove Writer

Annoucements · 6 Min read

Awesome Motive Invests In Groove!

A Strategic Partnership to Empower Small Businesses with Exceptional Customer Service

Alex Turnbull CEO & Founder @Groove