All our posts

Below, find every article ever created right here on the Groove blog.

Product Updates · < 1 Min read

Groove Partners with Import2 for Seamless Help Desk Data Import!

We are thrilled to share some fantastic news with you!...

Alex Turnbull CEO & Founder @Groove

Product Updates · 6 Min read

Groove 2023 in Review – A Year of Supercharged Support

2023 was a year of exponential growth and innovation for...

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

5 Best AI Tools for Customer Service Automation

We’re sharing our picks of the best AI tools and looking at how AI can improve customer service operations without compromising on quality and connection.

Amanda Langford September 10, 2024 Groove Writer

Customer Support · 5 Min read

13 Customer Holiday Gift Ideas That Don’t Suck

This year, forget the lame corporate gifts, and send something awesome. Here are 11 ideas your customers will love.

Luca Lyons Groove Writer

Customer Support · 8 Min read

How To Establish a Culture of “Everyone Does Support”

If customer service is a one-person job on your team, you could be leaving insights, revenue and customer loyalty on the table. Here’s why…

Amanda Langford Groove Writer

Customer Support · 8 Min read

Why It’s OK to Fire Your Bad Customers

Most customers are a pleasure to deal with, and keeping them happy helps your business grow. Here’s how to handle those who do nothing but cost you money.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

Using the Right Tone: What Louis C.K. Can Teach Us About Customer Service

In customer service, what you say doesn’t matter nearly as much as what your customers hear. Use these tone tips to make sure your customers feel good about doing business with you

Kerri Tielman Groove Writer

Customer Support · 21 Min read

Comparing the Best Ecommerce Platforms in 2024

The debate rages between WooCommerce, Shopify, Magento, and BigCommerce for best ecomm platform -- we'll help you find the best one for you.

Forrest Murphy Groove Writer

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: WooCommerce vs. Magento

On one hand, WooCommerce: built on (free) WordPress, charging you nothing to use its services. Or Magento: built for large enterprises, people with big budgets, and large development teams.

Luca Lyons Groove Writer

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: Shopify vs WooCommerce

One thing is clear: these are two highly popular, highly accessible platforms for turning your dream into a real, live, working ecommerce store. The only question is: which one is the better choice?

Luca Lyons Groove Writer

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: BigCommerce vs Magento

Flip a coin and you probably can’t go wrong. But if you’re here because you’re looking to choose the right platform for your specific needs and budget, you’ll find that the differences aren’t always small, either.

Amanda Langford Groove Writer

Customer Support · 9 Min read

Shopify Alternatives Ranked for Ecommerce Stores in 2024

Shopify hosts over one million stores, making it a top choice for countless ecommerce professionals who need a quick way to build an efficient shop. But what if you don’t want to use Shopify?

Luca Lyons Groove Writer

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: WooCommerce vs BigCommerce

Comparing WooCommerce and BigCommerce means comparing two of the larger ecomm platforms around -- if you're on WordPress, it's an easier choice, otherwise - we'll help you sort through the options.

Amanda Langford Groove Writer

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: Shopify vs BigCommerce

When you compare BigCommerce vs Shopify directly, you’ll find that there is a clear choice for you. We'll help you determine the best fit.

Luca Lyons Groove Writer

Customer Support · 12 Min read

2024 Ecommerce Platform Guide: Shopify vs Magento

Evaluating Shopify and Magento for your ecommerce CMS? We've done the leg work and pulled the information together so you can make an informed decision!

Forrest Murphy Groove Writer

Customer Support · 8 Min read

Help Scout vs Freshdesk: A Guide to Customer Service Platforms

When considering HelpScout and Freshdesk, you'd be well suited to read this review of features, pricing, functionality and more by Groove - a new leader in the ecommerce customer support space.

Kerri Tielman Groove Writer

Customer Support · 8 Min read

Zendesk vs Intercom: Help Desk Software Comparison

Zendesk or Intercom. The debate rages on. Groove has put together an informative review of both brands to highlight the similarities and differences to allow you to make the right choice.

Amanda Langford Groove Writer

Customer Support · 9 Min read

Zendesk vs Freshdesk: The Business Purchaser’s Guide

Trying to decide between Freshdesk and Zendesk for your customer service software solution? We've got you covered. We broke down price, features, pros and cons and more to help you decide. Check out what we found.

Amanda Langford Groove Writer

Customer Support · 10 Min read

The 13 Best Help Scout Alternatives

When evaluating Help Scout, you can come across many different alternatives from GrooveHQ, to Kayako, to Freshdesk, and more. But each one offers unique selling points. We'll show you.

Luca Lyons Groove Writer

Customer Support · 9 Min read

10 Best Intercom Alternatives

When evaluating Intercom alternatives, don't sleep on brands such as GrooveHQ, Zendesk and others. They could offer you exactly what you're look for.

Forrest Murphy Groove Writer

Customer Support · 9 Min read

10 Best Gorgias Alternatives

When evaluating Gorgias, you can come across many different alternatives from Zendesk to Kayako, to GrooveHQ, and more. But each one offers unique selling points. We'll show you.

Kerri Tielman Groove Writer

Customer Support · 8 Min read

14+ Best Free Shopify Themes for 2024

Looking for free Shopify themes can seem like looking for a needle in a haystack. Here are the best ones we found for different types of Shopify stores!

Kerri Tielman Groove Writer

Customer Support · 11 Min read

24 Best Shopify Customer Support Apps

With more than 872 customer service apps in the Shopify app store, we've evaluated the best options for your and compiled a list of the top 24 you should actually consider.

Forrest Murphy Groove Writer

Customer Support · 14 Min read

14 Best BigCommerce Customer Support Apps

BigCommerce not only offers integrations with the tools you already use, but it also has a number of customer support apps in its Ecommerce Apps Marketplace. Which ones are worthwhile?

Luca Lyons Groove Writer

Customer Support · 12 Min read

2024’s Best Help Desk Software: How to Choose + Many Options

If you’re reading this article, you’re probably wondering which help desk software is right for you. We’re providing a criteria for choosing help desk software, as well as 7 of our top picks.

Kerri Tielman Groove Writer