Below, find every article ever created right here on the Groove blog.
Customer Support · 7 Min read
If you’re serious about building a thriving ecommerce business, you’ll have to dedicate time and attention to customer service.
Luca Lyons Groove Writer
Customer Support · 10 Min read
In so many ways, it’s never been a better time to be in ecommerce. This is the era of the online store. Here's a guide to help you market better!
Kerri Tielman Groove Writer
Customer Support · 9 Min read
Find all the best options for WooCommerce to make your site run smooth and efficiently - boosting sales and performance like you'd hope they would!
Forrest Murphy Groove Writer
Customer Support · 8 Min read
Everything you need to know about ecommerce in one spot. Definitions and advice and tools and more!
Amanda Langford Groove Writer
Here you’ll find questions from both perspectives: what you should ask as a prospective employee, and what employers should expect to hear when they conduct a job interview.
There are all sorts of awful customer service examples throughout history, and they don’t have to make or break you. But they should serve as an eye-opener for you.
Looking to exceed customer expectations? We've built a guide for you! Meeting expectations is one thing, but going above and beyond takes true commitment.
We’ve assembled some of the most relevant statistics in ecommerce over the past few years.
Learn about specific CMS solutions, what they offer, ease of use, and how to choose between them.
Customer Support · 12 Min read
Evaluating ecommerce platforms can be tough, so we've done the hard part for you.
Customer Support · 6 Min read
You don’t want to just use any old email template. Your brand has a specific voice. Specific colors. A unique way of communicating with its audience. Let us show you how.
Customer Support · 11 Min read
There’s a problem with excellent customer experience: it’s inherently an intangible idea. If beauty is in the eye of the beholder, excellent customer service is in the eye of the customer.
Looking to say thanks to your customers and show some love? We've got examples and ideas so you can craft great programs!
Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation.
Looking into courses on Shopify dropshipping, development, web dev, and more? We've got the full list here with tips and suggestions to get the most out of it.
We've broken down the 7 main KPIs for customer service teams.
Looking to wow recruiters and hiring managers with an awesome resume? We've got insights to help you get hired!
Wondering how to cultivate customer trust with your brand? We'll show you how.
Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand.
Customer interactions go far beyond support emails today. Learn the secrets to making the most of each one.
Looking for industry benchmarks and statistics from the customer service and support industry? We've got you covered.
Find out the latest trends taking the customer service world by storm.
We'll show you how to provide consistent quality training to improve customer experience.
Researching customer support salaries for yourself or your team? We've got you covered.
Customer Support · 13 Min read
Curious about how to increase customer loyalty for your business? We cover the value, how to do it, how to measure it, and examples of loyalty programs sure to win over hearts and minds!
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