All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 6 Min read

Guide to Shopify Email Template Apps and Enhancements

You don’t want to just use any old email template. Your brand has a specific voice. Specific colors. A unique way of communicating with its audience. Let us show you how.

Kerri Tielman Groove Writer

Customer Support · 11 Min read

Excellent Customer Experience Examples, Definition, and Tips

There’s a problem with excellent customer experience: it’s inherently an intangible idea. If beauty is in the eye of the beholder, excellent customer service is in the eye of the customer.

Luca Lyons Groove Writer

Customer Support · 9 Min read

Customer Appreciation Day Examples, Ideas, and More!

Looking to say thanks to your customers and show some love? We've got examples and ideas so you can craft great programs!

Forrest Murphy Groove Writer

Customer Support · 8 Min read

2024 Guide to Support Email Templates & Examples

Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation.

Amanda Langford Groove Writer

Customer Support · 7 Min read

2024 List of Shopify Courses for Dropshipping, Developers, and More

Looking into courses on Shopify dropshipping, development, web dev, and more? We've got the full list here with tips and suggestions to get the most out of it.

Amanda Langford Groove Writer

Customer Support · 11 Min read

Customer Support KPI Metrics and How to Use Them

We've broken down the 7 main KPIs for customer service teams.

Amanda Langford Groove Writer

Customer Support · 10 Min read

Customer Service Resume Writing: Tips & Examples

Looking to wow recruiters and hiring managers with an awesome resume? We've got insights to help you get hired!

Kerri Tielman Groove Writer

Customer Support · 7 Min read

How to Build Customer Trust

Wondering how to cultivate customer trust with your brand? We'll show you how.

Forrest Murphy Groove Writer

Customer Support · 11 Min read

Customer Support: What It Is, Why It’s Important, and Why It’s Different from Customer Service

Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand.

Kerri Tielman Groove Writer

Customer Support · 9 Min read

Creating Amazing Customer Interactions: Insights and 10 Tips

Customer interactions go far beyond support emails today. Learn the secrets to making the most of each one.

Forrest Murphy Groove Writer

Customer Support · 11 Min read

The Most Important Customer Service Statistics for 2024

Looking for industry benchmarks and statistics from the customer service and support industry? We've got you covered.

Amanda Langford Groove Writer

Customer Support · 8 Min read

Customer Service Trends for 2024 and Beyond

Find out the latest trends taking the customer service world by storm.

Kerri Tielman Groove Writer

Customer Support · 12 Min read

Your Guide to Training Customer Service Team Members in Ecommerce

We'll show you how to provide consistent quality training to improve customer experience.

Forrest Murphy Groove Writer

Customer Support · 9 Min read

Customer Support Salary Guide for 2024

Researching customer support salaries for yourself or your team? We've got you covered.

Kerri Tielman Groove Writer

Customer Support · 13 Min read

Increasing Customer Loyalty: How to Do It & Loyalty Program Examples

Curious about how to increase customer loyalty for your business? We cover the value, how to do it, how to measure it, and examples of loyalty programs sure to win over hearts and minds!

Forrest Murphy Groove Writer

Customer Support · 16 Min read

Dealing with Angry and Difficult Customers as a Customer Support Agent

They're out there. Angry customers. And we've got solid tips to help you manage the situation.

Luca Lyons Groove Writer

Customer Support · 10 Min read

Guide to Customer Success: Definition, Value, and More

Customer success equals business success. Implement these strategies to see the benefits.

Forrest Murphy Groove Writer

Customer Support · 12 Min read

25 E-commerce Best Practices to Take Your Online Store to the Next Level

If you run an e-commerce business, focus on these best practices to facilitate growth.

Forrest Murphy Groove Writer

Customer Support · 11 Min read

Online Chat Support 101: Your Guide to Live Chat Support for Businesses and Employees

Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more.

Kerri Tielman Groove Writer

Customer Support · 14 Min read

25 Customer Service Email Templates to Save the Day

We've pulled together a list of high quality customer support templates to help you level up your support game!

Amanda Langford Groove Writer

Customer Support · 11 Min read

Guide to Customer Retention (Definition, Rates, Strategies & More)

It's cheaper to keep an old customer than to acquire a new one—with that in mind, we'll walk you through customer retention strategies and ideas.

Amanda Langford Groove Writer

Customer Support · 7 Min read

What It Means To Be A Customer Service Oriented Business and Why It’s Important

Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.

Forrest Murphy Groove Writer

Customer Support · 10 Min read

20 Best Shopify Live Chat Apps to Supercharge Your Store

Compare the top live chat apps for Shopify to choose the best tool for your store.

Luca Lyons Groove Writer

Customer Support · 4 Min read

Top Customer Service Representative Insights, Job Description, Salary, and More

Find out everything you need to know about the position and how to find the perfect role for yourself or your business.

Kerri Tielman Groove Writer

Customer Support · 7 Min read

Guide to Setting Up E-commerce Customer Support Teams

Setting up an ecommerce customer support team? We'll help you structure it for success, retention, and efficiency.

Luca Lyons Groove Writer