All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 7 Min read

What Is Hypercare (And What Role Does It Play in Customer Support)?

Just what is hypercare? Here's how to provide top-quality service during customer onboarding, product updates, and other key touchpoints.

Nicholas Walters Writer & Editor

Customer Experience · 9 Min read

What Is Customer Sentiment (And Why Does It Matter)?

What is customer sentiment? Learn how this key metric offers valuable insights into emotions, opinions, and attitudes about your business!

Nicholas Walters Writer & Editor

Customer Support · 10 Min read

How To Build a Customer Support Knowledge Base

Overwhelmed by endless questions? Learn how to build a customer support knowledge base that empowers buyers and saves your team valuable time!

Bildad Oyugi Writer & Editor

Customer Support · 11 Min read

The Best Zendesk Alternative for Small Businesses

Intercom? Help Scout? GrooveHQ? Which one will be the best Zendesk alternative? The sleeper who beats Zendesk for you is....

Bildad Oyugi Writer & Editor

Customer Experience · 12 Min read

4 Steps for Conducting a Customer Sentiment Analysis

Leverage customer sentiment analysis to improve your business! Understand customer needs, optimize user experience, and drive loyalty.

Nicholas Walters Writer & Editor

Customer Support · 11 Min read

How To Prioritize Support Tickets: A Guide for SMBs

Discover how to prioritize support tickets by urgency and impact! The result: faster resolutions and improved service quality.

Bildad Oyugi Writer & Editor

Marketing · 7 Min read

5 Steps for Creating a Customer Winback Campaign

Learn effective strategies to create a customer winback campaign. Get practical tips for winning back customers and driving growth.

Bildad Oyugi Writer & Editor

Customer Support · 7 Min read

How To Respond To Negative Customer Reviews (4 Tips for Positive Results)

Not sure how to respond to negative customer reviews? Here's how to turn a complaint into an opportunity, and keep your buyers happy!

Nicholas Walters Writer & Editor

Customer Support · 14 Min read

What’s the Best Email Client for Customer Support?

Is your customer support team struggling to manage everything effectively? Find the right tool to provide a better CX with less stress!

Bildad Oyugi Writer & Editor

Customer Experience · 11 Min read

7 Tips for Optimizing Your Customer Touchpoints

Transform your business by optimizing customer touchpoints. Discover 7 practical strategies to enhance customer experience and boost growth!

Bildad Oyugi Writer & Editor

Customer Support · 9 Min read

Why Your Customer Service Voice Matters (And How To Develop It)

A strong, consistent customer service voice builds your brand and provides better CX. Here's how to choose and apply the right tone!

Nicholas Walters Writer & Editor

Customer Experience · 13 Min read

How To Use Customer Feedback Reports To Grow Your Small Online Business

Gain a competitive edge with customer feedback reports! Learn how to gather, organize, analyze, and apply insights to further growth.

Bildad Oyugi Writer & Editor

Customer Support · 15 Min read

Top 10 Help Desk Software for Small Businesses

Want to optimize CX and save time on customer service? We'll help you find the perfect help desk software for your small business!

Nicholas Walters Writer & Editor

Customer Experience · 12 Min read

How To Track and Use Real Time Customer Insights

Enhance CX with real time customer insights! Learn how to gather qualitative and quantitative data, and turn it into actionable changes.

Nicholas Walters Writer & Editor

Customer Experience · 8 Min read

Your Guide To Building a Strong Customer Experience Team

You don't need a big budget to build a strong customer experience team. Learn how to leverage the personnel and resources you already have!

Nicholas Walters Writer & Editor

Customer Experience · 8 Min read

4 Proven Methods for Building Great Customer Experiences

Building great customer experiences increases customer satisfaction, loyalty, and revenue. Transform your customer support with Groove.

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

7 Tips for Delivering Better Post Purchase Customer Support

Convincing people to buy is only the first step. Here's how to keep them coming back with exceptional post purchase customer support!

Bildad Oyugi Writer & Editor

Marketing · 12 Min read

A Beginners’ Guide To Implementing PPC for Your Small Business

Just starting out with PPC for small business? Here's what you need to know to launch and optimize successful pay-per-click campaigns!

Bildad Oyugi Writer & Editor

Customer Support · 8 Min read

5 Customer Service Roles Your Small Business Needs

Does your business have the customer service roles it needs to succeed? Skills matter more than titles – here's what to look for!

Nicholas Walters Writer & Editor

Customer Support · 8 Min read

7 Customer Communication Tools for Small Businesses With Growing Teams

Discover the best customer communication tools for growing your small business. Strengthen customer relationships without breaking the bank!

Nicholas Walters Writer & Editor

Customer Support · 13 Min read

8 Top Self Service Options for Customers (To Keep Them Coming Back)

Want to boost satisfaction, reduce support workload, & free up time to grow your business? These self service options for customers can help!

Bildad Oyugi Writer & Editor

Customer Experience · 10 Min read

How To Follow Up With Your Customers and Keep Them Coming Back

Keeping in touch with buyers post-purchase encourages retention. Here's how to follow up with a customer and build long-term relationships!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

A Beginner’s Guide To Customer Satisfaction Measurement

Intimidated by customer satisfaction measurement? It's easier than you think! Here's what to track, how to find it, and how to use the result!

Nicholas Walters Writer & Editor

Entrepreneurship · 10 Min read

5 Approaches To Total Quality Management

Learn about five popular approaches to Total Quality Management (TQM). Plus, get some tips for applying core TQM principles in your business!

Nicholas Walters Writer & Editor

Customer Support · 17 Min read

8 Helpdesk Ticketing Systems for Small Business Compared

Looking for the best helpdesk ticketing system for your small business? Check out these top options, and find the perfect fit!

Nicholas Walters Writer & Editor