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Below, find every article ever created right here on the Groove blog.

Small Business · 11 Min read

How To Perform a Customer Churn Analysis (And Why You Should)

Are your customers leaving, but you're not sure why? We'll show you how to perform a customer churn analysis and enhance buyer retention!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

Customer Service Motivation: 7 Tips for Small Businesses That Want To Thrive

Having trouble inspiring your support team? Boost customer service motivation (and effectiveness) with these seven tips for small businesses!

Bildad Oyugi Writer & Editor

Small Business · 15 Min read

How To Track the Customer Journey (And Use What You Learn!)

Having trouble converting customers, but not sure why? Learn how to track the customer journey, and use the insights to improve your business!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

How To Respond To Positive Customer Reviews: 8 Tips for Small Businesses

Not sure how to respond to positive customer reviews – or if you should? Boost your reputation and customer loyalty with these eight tips!

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

What Is a Help Desk (And Does Your Small Business Need One)?

What is a help desk? Let's explore some definitions, talk about what help desks can do for your business, and help you find the right one!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

Top 6 Customer Satisfaction Survey Tools For Small Businesses

Need to gather feedback and improve the customer experience for your small business? These customer satisfaction survey tools can help!

Bildad Oyugi Writer & Editor

Customer Support · 7 Min read

Customer Service vs Customer Experience: What’s the Difference and Why Does It Matter?

Do you know the difference between customer service vs customer experience? Understanding both is key for growing your business. Here's why!

Bildad Oyugi Writer & Editor

Marketing · 11 Min read

Email Marketing for Small Business: Your Guide To Boosting Sales & Engagement

Discover how to do effective email marketing for small business! Learn everything from building your list to automating campaigns.

Bildad Oyugi Writer & Editor

Customer Support · 13 Min read

A Complete Guide To Choosing the Best Customer Service Email Tool for Your Small Business

Want to boost efficiency and build better customer relationships? Let's help you find the right customer service email tool for your business!

Bildad Oyugi Writer & Editor

Small Business · 12 Min read

7 Tips for Effective Small Business Branding

Learn the secrets of effective small business branding, from defining your values to creating a memorable brand visual identity.

Bildad Oyugi Writer & Editor

Marketing · 9 Min read

7 Key Marketing Tips for Growing Your Small Business Online

Not sure how to attract customers and grow your brand? Here are 7 marketing tips for small business to drive brand awareness and conversions!

Nicholas Walters Writer & Editor

SEO · 8 Min read

Local SEO for Small Business: The Complete Beginner’s Guide

Local SEO strategies improve your business' visibility and bring in new customers. Outrank the competiton with local SEO for small business!

Nicholas Walters Writer & Editor

Customer Support · 6 Min read

Customer Lifecycle 101: What It Is and Why It Matters

Understanding the customer lifecycle is crucial for your small business' sucess. Here's how to tackle the five major steps!

Vlad Falin Groove Writer

Customer Support · 6 Min read

What Is a Client Success Manager (And Do You Need One)?

A Client Success Manager can improve your business, but do you need one? Let's explore what this role is and how to make the right decision.

Vlad Falin Groove Writer

Customer Support · 10 Min read

7 Simple Strategies for Maximizing Customer Acquisition

Efficient, affordable customer acquisition is the cornerstone of any successful business. Here are 7 strategies to grow your customer base!

Vlad Falin Groove Writer

Customer Support · 7 Min read

8 Effective Customer Communication Skills for Your Small Business

Are you ready to level up your customer support game? Learn 8 effective customer communciation skills that turn buyers into loyal fans!

Vlad Falin Groove Writer

Customer Support · 7 Min read

How To Handle Customer Complaints Effectively (In 6 Steps)

Wondering how to handle customer complaints effectively? Look no further! Here's a 6-step process to turn unhappy buyers into loyal customers.

Vlad Falin Groove Writer

Customer Support · 6 Min read

The Customer Is Always Right: Or Are They?

Is the customer always right? Let's explore how to provide customer-centric service without neglecting your business' other needs!

Vlad Falin Groove Writer

Customer Support · 8 Min read

How To Grow Your Business By Providing Strong Customer Value

If you want to grow your business and profits, you'll need to maximize customer value. Here's what that means and how to get started!

Vlad Falin Groove Writer

Customer Support · 7 Min read

How To Provide Customer Support for Any Communication Style

Every customer support interaction benefits from a customized approach. Here's how to choose the perfect communication style for each buyer!

Vlad Falin Groove Writer

Customer Support · 10 Min read

How To Be a Customer-Centric Company

It’s tempting to constantly focus on your company’s products and...

Vlad Falin Groove Writer

Customer Support · 8 Min read

Elevating Your Business Through Customer Focus

The new frontier of competition in developer markets was and...

Vlad Falin Groove Writer

Customer Support · 7 Min read

13 Customer Service Email Tips (and Example)

A well-written customer support email can make all the difference...

Vlad Falin Groove Writer

Customer Support · 9 Min read

How to Create a Helpful Frequently Asked Questions Section

Every customer is unique, but sometimes there are common denominators....

Vlad Falin Groove Writer

Customer Support · 5 Min read

How To Improve Your Customer Care?

“The best customer service is if the customer doesn’t need...

Vlad Falin Groove Writer