All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 11 Min read

How To Respond To a Customer Inquiry Effectively (A 5-Step Process)

Struggling to help your customers and keep them happy? Learn how to respond to a customer inquiry in a way that keeps them coming back!

Nicholas Walters Writer & Editor

Acquisition · 14 Min read

6 Customer Acquisition Challenges Small Businesses Face (And How To Overcome Them!)

Small businesses face steep customer acquisition challenges. Learn what you're up against, and arm yourself with proven solutions!

Bildad Oyugi Writer & Editor

Customer Support · 11 Min read

How To Use Data To Improve the Customer Experience: A Guide For Small Businesses

Small business success relies on happy, loyal buyers. Learn how to use data to improve the customer experience and drive satisfaction!

Bildad Oyugi Writer & Editor

Customer Support · 6 Min read

The Psychology of Customer Service: 6 Quick Tips For Small Businesses

You don't need a PhD to master the psychology of customer service. Learn how to create exceptional experiences that drive retention!

Bildad Oyugi Writer & Editor

Customer Support · 15 Min read

What Type of Email Customer Support Tools Does Your Small Business Need?

Struggling to keep your customer service efficient, effective, and affordable? Let's look at some email customer support tools that can help!

Bildad Oyugi Writer & Editor

Small Business · 15 Min read

How To Get Customers To Fill Out Surveys (10 Effective Strategies)

Need feedback, but not sure how to get customers to fill out surveys? These ten tips are free, easy to implement, and best of all, effective!

Bildad Oyugi Writer & Editor

Retention · 12 Min read

How To Keep Customers Coming Back (6 Ways To Cut Churn)

The keys to retention are nurturing relationships and going above and beyond for your buyers. Learn how to keep customers coming back!

Bildad Oyugi Writer & Editor

Customer Support · 11 Min read

How To Choose the Best Customer Service Email Ticketing System for Your Small Business

The right customer service email ticketing system heps you save time and wow customers. Learn how to choose the right tool for your business!

Nicholas Walters Writer & Editor

Ecommerce · 10 Min read

How To Improve the eCommerce Customer Experience (5 Key Tips)

How buyers feel about your business impacts everything from conversion to retention. Here's how to improve the ecommerce customer experience!

Nicholas Walters Writer & Editor

Customer Support · 10 Min read

6 Tips for Delivering Better SaaS Customer Service

Quality SaaS customer service means helping users get the most from your products. Here's how your small business can make that happen!

Bildad Oyugi Writer & Editor

Customer Support · 8 Min read

Top 5 AI Customer Support Software for Small Businesses

There's a lot of AI customer support software. Is it worth your time and money? Let's talk about what AI can do for your human service team!

Bildad Oyugi Writer & Editor

Small Business · 11 Min read

How To Perform a Customer Churn Analysis (And Why You Should)

Are your customers leaving, but you're not sure why? We'll show you how to perform a customer churn analysis and enhance buyer retention!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

Customer Service Motivation: 7 Tips for Small Businesses That Want To Thrive

Having trouble inspiring your support team? Boost customer service motivation (and effectiveness) with these seven tips for small businesses!

Bildad Oyugi Writer & Editor

Small Business · 15 Min read

How To Track the Customer Journey (And Use What You Learn!)

Having trouble converting customers, but not sure why? Learn how to track the customer journey, and use the insights to improve your business!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

How To Respond To Positive Customer Reviews: 8 Tips for Small Businesses

Not sure how to respond to positive customer reviews – or if you should? Boost your reputation and customer loyalty with these eight tips!

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

What Is a Help Desk (And Does Your Small Business Need One)?

What is a help desk? Let's explore some definitions, talk about what help desks can do for your business, and help you find the right one!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

Top 6 Customer Satisfaction Survey Tools For Small Businesses

Need to gather feedback and improve the customer experience for your small business? These customer satisfaction survey tools can help!

Bildad Oyugi Writer & Editor

Customer Support · 7 Min read

Customer Service vs Customer Experience: What’s the Difference and Why Does It Matter?

Do you know the difference between customer service vs customer experience? Understanding both is key for growing your business. Here's why!

Bildad Oyugi Writer & Editor

Marketing · 11 Min read

Email Marketing for Small Business: Your Guide To Boosting Sales & Engagement

Discover how to do effective email marketing for small business! Learn everything from building your list to automating campaigns.

Bildad Oyugi Writer & Editor

Customer Support · 13 Min read

A Complete Guide To Choosing the Best Customer Service Email Tool for Your Small Business

Want to boost efficiency and build better customer relationships? Let's help you find the right customer service email tool for your business!

Bildad Oyugi Writer & Editor

Small Business · 12 Min read

7 Tips for Effective Small Business Branding

Learn the secrets of effective small business branding, from defining your values to creating a memorable brand visual identity.

Bildad Oyugi Writer & Editor

Marketing · 9 Min read

7 Key Marketing Tips for Growing Your Small Business Online

Not sure how to attract customers and grow your brand? Here are 7 marketing tips for small business to drive brand awareness and conversions!

Nicholas Walters Writer & Editor

SEO · 8 Min read

Local SEO for Small Business: The Complete Beginner’s Guide

Local SEO strategies improve your business' visibility and bring in new customers. Outrank the competiton with local SEO for small business!

Nicholas Walters Writer & Editor

Customer Support · 6 Min read

Customer Lifecycle 101: What It Is and Why It Matters

Understanding the customer lifecycle is crucial for your small business' sucess. Here's how to tackle the five major steps!

Vlad Falin Groove Writer

Customer Support · 6 Min read

What Is a Client Success Manager (And Do You Need One)?

A Client Success Manager can improve your business, but do you need one? Let's explore what this role is and how to make the right decision.

Vlad Falin Groove Writer