All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 11 Min read

How to Start an E-commerce Business from Scratch

Ready to start the next Amazon? Or maybe just a side project for supplemental income? We're here to help you get started.

Kerri Tielman Groove Writer

Customer Support · 10 Min read

2024 E-commerce Customer Service Best Practice Guide

We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.

Amanda Langford Groove Writer

Customer Support · 5 Min read

Empathy Training Basics, Programs, Benefits, and More

Understand the role empathy plays in the workplace and how to nurture it among your team.

Amanda Langford Groove Writer

Customer Support · 10 Min read

The Best Live Chat Software: 10 Reasons to Offer Live Chat Support in 2024

We breakdown the basics of live chat support and how to choose the best software for your business.

Forrest Murphy Groove Writer

Customer Support · 11 Min read

15 Most Important Customer Support Skills with Examples

We've curated the 15 most important customer support skills to help you and your team thrive in this position.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

2024 Guide to Customer Feedback (What It Is, How to Get It, and How to Use It)

In this guide, we’ll explore the definition of customer feedback and the best ways to gather exceptional insights from your customers.

Luca Lyons Groove Writer

Product Updates · < 1 Min read

Product Update: New Android App

A fully usable customer support app on-the-go.

Kerri Tielman Groove Writer

Product Updates · 4 Min read

Product Update: Early Access to Live Chat is Here!

We are super excited to introduce Groove’s very own Live chat channel!

Amanda Langford Groove Writer

Product Updates · 2 Min read

Product Update: New iOS App

A fully usable customer support app on-the-go.

Forrest Murphy Groove Writer

Product Updates · 3 Min read

Product Update: Powerful New Inbox Sidebar

Our new Inbox Sidebar features an updated and completely customizable design, custom fields & categories, and a new API.

Amanda Langford Groove Writer

Customer Support · 6 Min read

What is an SLA: Definition, Examples, and Tips for Small Businesses

Find out how small businesses can benefit from understanding the principles behind SLAs.

Luca Lyons Groove Writer

Product Updates · < 1 Min read

Product Update: New UI and Upcoming Launches

Groove’s new UI includes a clean interface, improved readability, and new brand colors.

Kerri Tielman Groove Writer

Product Updates · 3 Min read

Performance Update: Groove is 428.65% faster

After months of hard work, Groove customers feel the full impact of our performance improvements.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

9 Best Knowledge Base Software Options Small Businesses

A comprehensive guide to the best knowledge base software for your business.

Kerri Tielman Groove Writer

Customer Support · 5 Min read

5 Essential Elements of Customer Service to Guide Your Growing Business

These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.

Forrest Murphy Groove Writer

Growth · 8 Min read

E-commerce Entrepreneur: How One Wedding DJ Started One of the Fastest Growing Businesses in Texas

Looking to become a successful e-commerce entrepreneur? Josh Pather of Photo Booth International demonstrates how to find opportunities in every venture.

Luca Lyons Groove Writer

Customer Support · 7 Min read

5 Steps To Troubleshooting Technical Issues Quicker

Here's an ultra-practical guide to help non-technical founders (and customers alike) troubleshoot and resolve issues.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

How to Talk to Customers: 10 Tips for Startup Founders

A guide to (successfully) supporting customers while running every other part of your business.

Luca Lyons Groove Writer

Customer Support · 7 Min read

Help Center Software: 5 Steps to Create Self-Service Resources for Customer Support

A guide to finding help center software that’s right for you, including a 5-step process to help you get started.

Kerri Tielman Groove Writer

Product Updates · 5 Min read

Product Update: Custom Snooze, the New Widget, Performance Improvements, and More!

Groove’s engineering team just wrapped up several large core components for the next phase of our products.

Forrest Murphy Groove Writer

Product Updates · 2 Min read

The New Groove Widget Is Here!

The Groove Widget is a handy help icon that sits on your website. It gives your users direct access to contact you and easily browse your knowledge base.

Amanda Langford Groove Writer

Customer Support · 5 Min read

How We Reduced Support Volume by 33% Using a Web Widget

Everything you need to know about using a web widget for customer support.

Amanda Langford Groove Writer

Customer Support · 8 Min read

Business Apology Email Example: A Customer Service Template to Restore Loyalty

Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work.

Luca Lyons Groove Writer

Customer Support · 8 Min read

How we saved 40,000 hours by moving off a Gmail shared inbox

Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.

Kerri Tielman Groove Writer

Customer Support · 7 Min read

15 Low-Cost Shopify Tools for E-commerce Entrepreneurs

Looking for a few low-cost Shopify tools for your E-commerce store? Here's a list you can use to save time and improve your sales!

Kerri Tielman Groove Writer