All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 16 Min read

Dealing with Angry and Difficult Customers as a Customer Support Agent

They're out there. Angry customers. And we've got solid tips to help you manage the situation.

Luca Lyons Groove Writer

Customer Support · 10 Min read

Guide to Customer Success: Definition, Value, and More

Customer success equals business success. Implement these strategies to see the benefits.

Forrest Murphy Groove Writer

Customer Support · 12 Min read

25 E-commerce Best Practices to Take Your Online Store to the Next Level

If you run an e-commerce business, focus on these best practices to facilitate growth.

Forrest Murphy Groove Writer

Customer Support · 11 Min read

Online Chat Support 101: Your Guide to Live Chat Support for Businesses and Employees

Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more.

Kerri Tielman Groove Writer

Customer Support · 14 Min read

25 Customer Service Email Templates to Save the Day

We've pulled together a list of high quality customer support templates to help you level up your support game!

Amanda Langford Groove Writer

Customer Support · 11 Min read

Guide to Customer Retention (Definition, Rates, Strategies & More)

It's cheaper to keep an old customer than to acquire a new one—with that in mind, we'll walk you through customer retention strategies and ideas.

Amanda Langford Groove Writer

Customer Support · 7 Min read

What It Means To Be A Customer Service Oriented Business and Why It’s Important

Wondering what a true customer service oriented business is? We break it down along with the pros and cons associated with this approach.

Forrest Murphy Groove Writer

Customer Support · 10 Min read

20 Best Shopify Live Chat Apps to Supercharge Your Store

Compare the top live chat apps for Shopify to choose the best tool for your store.

Luca Lyons Groove Writer

Customer Support · 4 Min read

Top Customer Service Representative Insights, Job Description, Salary, and More

Find out everything you need to know about the position and how to find the perfect role for yourself or your business.

Kerri Tielman Groove Writer

Customer Support · 7 Min read

Guide to Setting Up E-commerce Customer Support Teams

Setting up an ecommerce customer support team? We'll help you structure it for success, retention, and efficiency.

Luca Lyons Groove Writer

Customer Support · 11 Min read

How to Start an E-commerce Business from Scratch

Ready to start the next Amazon? Or maybe just a side project for supplemental income? We're here to help you get started.

Kerri Tielman Groove Writer

Customer Support · 10 Min read

2024 E-commerce Customer Service Best Practice Guide

We’ll take a closer look at e-commerce support, complete with advice and tips to take your customer service to the next level.

Amanda Langford Groove Writer

Customer Support · 5 Min read

Empathy Training Basics, Programs, Benefits, and More

Understand the role empathy plays in the workplace and how to nurture it among your team.

Amanda Langford Groove Writer

Customer Support · 10 Min read

The Best Live Chat Software: 10 Reasons to Offer Live Chat Support in 2024

We breakdown the basics of live chat support and how to choose the best software for your business.

Forrest Murphy Groove Writer

Customer Support · 11 Min read

15 Most Important Customer Support Skills with Examples

We've curated the 15 most important customer support skills to help you and your team thrive in this position.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

2024 Guide to Customer Feedback (What It Is, How to Get It, and How to Use It)

In this guide, we’ll explore the definition of customer feedback and the best ways to gather exceptional insights from your customers.

Luca Lyons Groove Writer

Product Updates · < 1 Min read

Product Update: New Android App

A fully usable customer support app on-the-go.

Kerri Tielman Groove Writer

Product Updates · 4 Min read

Product Update: Early Access to Live Chat is Here!

We are super excited to introduce Groove’s very own Live chat channel!

Amanda Langford Groove Writer

Product Updates · 2 Min read

Product Update: New iOS App

A fully usable customer support app on-the-go.

Forrest Murphy Groove Writer

Product Updates · 3 Min read

Product Update: Powerful New Inbox Sidebar

Our new Inbox Sidebar features an updated and completely customizable design, custom fields & categories, and a new API.

Amanda Langford Groove Writer

Customer Support · 6 Min read

What is an SLA: Definition, Examples, and Tips for Small Businesses

Find out how small businesses can benefit from understanding the principles behind SLAs.

Luca Lyons Groove Writer

Product Updates · < 1 Min read

Product Update: New UI and Upcoming Launches

Groove’s new UI includes a clean interface, improved readability, and new brand colors.

Kerri Tielman Groove Writer

Product Updates · 3 Min read

Performance Update: Groove is 428.65% faster

After months of hard work, Groove customers feel the full impact of our performance improvements.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

9 Best Knowledge Base Software Options Small Businesses

A comprehensive guide to the best knowledge base software for your business.

Kerri Tielman Groove Writer

Customer Support · 5 Min read

5 Essential Elements of Customer Service to Guide Your Growing Business

These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.

Forrest Murphy Groove Writer