All our posts

Below, find every article ever created right here on the Groove blog.

Growth · 8 Min read

E-commerce Entrepreneur: How One Wedding DJ Started One of the Fastest Growing Businesses in Texas

Looking to become a successful e-commerce entrepreneur? Josh Pather of Photo Booth International demonstrates how to find opportunities in every venture.

Luca Lyons Groove Writer

Customer Support · 7 Min read

5 Steps To Troubleshooting Technical Issues Quicker

Here's an ultra-practical guide to help non-technical founders (and customers alike) troubleshoot and resolve issues.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

How to Talk to Customers: 10 Tips for Startup Founders

A guide to (successfully) supporting customers while running every other part of your business.

Luca Lyons Groove Writer

Customer Support · 7 Min read

Help Center Software: 5 Steps to Create Self-Service Resources for Customer Support

A guide to finding help center software that’s right for you, including a 5-step process to help you get started.

Kerri Tielman Groove Writer

Product Updates · 5 Min read

Product Update: Custom Snooze, the New Widget, Performance Improvements, and More!

Groove’s engineering team just wrapped up several large core components for the next phase of our products.

Forrest Murphy Groove Writer

Product Updates · 2 Min read

The New Groove Widget Is Here!

The Groove Widget is a handy help icon that sits on your website. It gives your users direct access to contact you and easily browse your knowledge base.

Amanda Langford Groove Writer

Customer Support · 5 Min read

How We Reduced Support Volume by 33% Using a Web Widget

Everything you need to know about using a web widget for customer support.

Amanda Langford Groove Writer

Customer Support · 8 Min read

Business Apology Email Example: A Customer Service Template to Restore Loyalty

Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work.

Luca Lyons Groove Writer

Customer Support · 8 Min read

How we saved 40,000 hours by moving off a Gmail shared inbox

Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.

Kerri Tielman Groove Writer

Customer Support · 7 Min read

15 Low-Cost Shopify Tools for E-commerce Entrepreneurs

Looking for a few low-cost Shopify tools for your E-commerce store? Here's a list you can use to save time and improve your sales!

Kerri Tielman Groove Writer

Customer Support · 8 Min read

These 8 Autoresponders Improved Conversions By 250%

Our most successful autoresponder email campaigns—now yours for the taking (and learning).

Amanda Langford Groove Writer

Customer Support · 6 Min read

Customer Service Software: A Guide to Finding the Right Fit for Your Business

Learn the basics of customer service software and how to tailor it to your specific needs.

Amanda Langford Groove Writer

Customer Support · 8 Min read

10 E-commerce Customer Service Tools That Will Grow With Your Business

Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.

Forrest Murphy Groove Writer

Customer Support · 6 Min read

5 Simple Knowledge Base Templates to Rapidly Create Content for Your Help Center

Looking for knowledge base templates to help you rapidly create content for your help center? Here are 5 we use here at Groove.

Luca Lyons Groove Writer

Customer Support · 7 Min read

Buying a Customer Support Platform? Here Are 6 Mistakes to Avoid

We expose the mistakes most small businesses make when choosing software, so you can avoid them.

Luca Lyons Groove Writer

Customer Support · 7 Min read

The Best Customer Support Software: 10 Growth Opportunities Hiding in Your Customer Support Software

Learn how to use your customer support software as a catalyst for growth.

Amanda Langford Groove Writer

Customer Support · 7 Min read

What Is a Knowledge Base? (Answer: Instant ROI for Anyone Delivering Support)

A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).

Amanda Langford Groove Writer

Customer Support · 10 Min read

20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams

Our favorite tools for growing businesses looking to keep costs down and efficiency way up.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

Zendesk vs Freshdesk vs Groove: 3 Real Questions Answered

Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.

Forrest Murphy Groove Writer

Customer Support · 11 Min read

How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must)

Eight ways we managed to save money, time, and customers by keeping support in-house.

Kerri Tielman Groove Writer

Customer Experience · 13 Min read

9 Customer Success Strategies That Scale (Plus 4 Metrics We Track)

Nine real customer success strategies we use at Groove, along with templates to set them up yourself.

Amanda Langford Groove Writer

Growth · 5 Min read

How to Connect with Influencers and VIPs: The Exact Email Scripts I Use

Want to learn how to connect with influencers and VIPs? Here what I do—along with the exact email scripts I use for my outreach.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

10 Customer Service Apps to Help Scale Your Support

This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.

Luca Lyons Groove Writer

Growth · 11 Min read

Business Networking: 5 Proven Strategies to Win in Business and in Life

Here are 5 proven business networking strategies based on my experience building relationships with smart, successful people.

Alex Turnbull CEO & Founder @Groove

Growth · 7 Min read

5 Easy Growth Hacks You Can Implement Today Without a Developer

There’s a lot you can do without a developer. Here are 5 growth hacks you can implement—probably all on your own.

Alex Turnbull CEO & Founder @Groove