All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 8 Min read

These 8 Autoresponders Improved Conversions By 250%

Our most successful autoresponder email campaigns—now yours for the taking (and learning).

Amanda Langford Groove Writer

Customer Support · 6 Min read

Customer Service Software: A Guide to Finding the Right Fit for Your Business

Learn the basics of customer service software and how to tailor it to your specific needs.

Amanda Langford Groove Writer

Customer Support · 8 Min read

10 E-commerce Customer Service Tools That Will Grow With Your Business

Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.

Forrest Murphy Groove Writer

Customer Support · 6 Min read

5 Simple Knowledge Base Templates to Rapidly Create Content for Your Help Center

Looking for knowledge base templates to help you rapidly create content for your help center? Here are 5 we use here at Groove.

Luca Lyons Groove Writer

Customer Support · 7 Min read

Buying a Customer Support Platform? Here Are 6 Mistakes to Avoid

We expose the mistakes most small businesses make when choosing software, so you can avoid them.

Luca Lyons Groove Writer

Customer Support · 7 Min read

The Best Customer Support Software: 10 Growth Opportunities Hiding in Your Customer Support Software

Learn how to use your customer support software as a catalyst for growth.

Amanda Langford Groove Writer

Customer Support · 7 Min read

What Is a Knowledge Base? (Answer: Instant ROI for Anyone Delivering Support)

A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).

Amanda Langford Groove Writer

Customer Support · 10 Min read

20 Best Customer Support Tools: Our Favorite Budget-Friendly and Scalable Solutions for Growing Teams

Our favorite tools for growing businesses looking to keep costs down and efficiency way up.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

Zendesk vs Freshdesk vs Groove: 3 Real Questions Answered

Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.

Forrest Murphy Groove Writer

Customer Support · 11 Min read

How We Avoid Outsourcing Customer Support (Plus 3 Tips If You Absolutely Must)

Eight ways we managed to save money, time, and customers by keeping support in-house.

Kerri Tielman Groove Writer

Customer Experience · 13 Min read

9 Customer Success Strategies That Scale (Plus 4 Metrics We Track)

Nine real customer success strategies we use at Groove, along with templates to set them up yourself.

Amanda Langford Groove Writer

Growth · 5 Min read

How to Connect with Influencers and VIPs: The Exact Email Scripts I Use

Want to learn how to connect with influencers and VIPs? Here what I do—along with the exact email scripts I use for my outreach.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

10 Customer Service Apps to Help Scale Your Support

This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.

Luca Lyons Groove Writer

Growth · 11 Min read

Business Networking: 5 Proven Strategies to Win in Business and in Life

Here are 5 proven business networking strategies based on my experience building relationships with smart, successful people.

Alex Turnbull CEO & Founder @Groove

Growth · 7 Min read

5 Easy Growth Hacks You Can Implement Today Without a Developer

There’s a lot you can do without a developer. Here are 5 growth hacks you can implement—probably all on your own.

Alex Turnbull CEO & Founder @Groove

Customer Support · 10 Min read

How We Support 10,000+ Users With Only 2 Customer Team Members: 9 Tips for Remote Customer Support

How we built a highly effective (and super lean) remote support team.

Forrest Murphy Groove Writer

Entrepreneurship · 8 Min read

Becoming an Entrepreneur: How I Started My Very First Business with Just $300

Becoming an entrepreneur isn’t easy. Here’s my story of using $300 to start my very first business, and how I almost lost everything in the first 15 minutes.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

What’s the Best Type of Customer Service for Your Business?

When choosing the best types of customer service, start by designing the customer experience—then work backwards.

Forrest Murphy Groove Writer

Customer Support · 6 Min read

5 Tips for Onboarding Your Team to New Customer Support Software

Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.

Luca Lyons Groove Writer

Customer Support · 8 Min read

Moving to Online Customer Support: 8 Tips to Ease the Transition

Our best advice for smoothly transitioning your team to online customer support.

Forrest Murphy Groove Writer

Customer Support · 13 Min read

10 Customer Service Metrics & KPIs You Should Be Measuring (And How to Improve Them)

Optimize your customer service with data-driven insights. Explore our list of essential customer service metrics that can boost satisfaction.

Kerri Tielman Groove Writer

Customer Support · 5 Min read

How to Write a Customer Service Job Description to Attract Top Talent to Your Team

Craft the perfect customer service job description to find the right fit for your organization.

Forrest Murphy Groove Writer

Customer Support · 9 Min read

6 Customer Service Email Templates: 1 Primary Template and 5 for Tough Situations

Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.

Luca Lyons Groove Writer

Customer Support · 6 Min read

The Best Customer Service Platform for Small Businesses: 4 Unique Ways We Use Groove

Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.

Luca Lyons Groove Writer

Growth · 25 Min read

How to Grow Your Business: 15 Steps We Actually Took Growing to $3.5M/Year

This isn’t a guru guide. And it’s not a listicle of “best practice.” These are the 15 steps we actually took to grow into a multi-million-dollar business, so you can too.

Alex Turnbull CEO & Founder @Groove