Bildad Oyugi

"Certified digital marketing expert with over 5 years experience in copywriting, content marketing, and editing."

Bildad Oyugi · Writer & Editor

All of Bildad's posts

Customer Support · 9 Min read

5 Freshdesk Alternatives for Small Online Businesses

If you're considering Freshdesk, but also trying to evaluate alternatives for pricing and feature set - we've done the legwork for you. Check out this free evaluation with competition and ratings.

Small Business · 11 Min read

How To Conduct a Voice of the Customer Analysis

Unlock the power of customer feedback with our guide to voice of the customer analysis! Learn how to collect, analyze, and act on VoC data

AI · 5 Min read

What’s the Role of AI in Customer Communication?

Discover how AI in customer communication is revolutionizing customer support! Plus, get actionable tips for your own small business.

AI · 8 Min read

What Are the Pros and Cons of AI in Customer Service? (And Is it Worth it?)

Are AI tools worth the investment? Can they help you provide better CX? Explore the pros and cons of AI in small business customer service!

Customer Support · 7 Min read

How To Choose the Right SaaS Helpdesk Software

Choose the ideal SaaS helpdesk software for your business! Here's how to evaluate features, scalability, and integrations against your needs.

Customer Support · 10 Min read

How To Use Internal Knowledge Base Software To Improve Customer Support

Streamline your customer support with internal knowledge base software! Simplify training, performance management, and daily operations.

AI · 7 Min read

What Are the Uses of Generative AI in Customer Support?

Explore how generative AI transforms customer support! Leverage AI for efficient, personalized service and improved customer satisfaction.

Customer Experience · 7 Min read

What Is Intelligent Customer Experience? (Plus 5 Steps for Making It a Reality)

Boost your small business with intelligent customer experience! Learn four practical steps to implement ICX and deliver competitive support.

AI · 7 Min read

How Can AI Be Used To Support Customer Success?

Can AI be used to promote customer success? And is it achievable and affordable for your small business? Let's answer those questions!

The Blog Squad

Every week, we share realistic and actionable advice from the Groove team.

Alex Turnbull

CEO & Founder, Groove See all articles

See all articles