Bildad Oyugi

"Certified digital marketing expert with over 5 years expertise in copywriting, content marketing and editing."

Bildad Oyugi · Writer & Editor, Groove

All of Bildad's posts

Acquisition · 14 Min read

6 Customer Acquisition Challenges Small Businesses Face (And How To Overcome Them!)

Small businesses face steep customer acquisition challenges. Learn what you're up against, and arm yourself with proven solutions!

Customer Support · 11 Min read

How To Use Data To Improve the Customer Experience: A Guide For Small Businesses

Small business success relies on happy, loyal buyers. Learn how to use data to improve the customer experience and drive satisfaction!

Customer Support · 6 Min read

The Psychology of Customer Service: 6 Quick Tips For Small Businesses

You don't need a PhD to master the psychology of customer service. Learn how to create exceptional experiences that drive retention!

Customer Support · 15 Min read

What Type of Email Customer Support Tools Does Your Small Business Need?

Struggling to keep your customer service efficient, effective, and affordable? Let's look at some email customer support tools that can help!

Small Business · 15 Min read

How To Get Customers To Fill Out Surveys (10 Effective Strategies)

Need feedback, but not sure how to get customers to fill out surveys? These ten tips are free, easy to implement, and best of all, effective!

Retention · 12 Min read

How To Keep Customers Coming Back (6 Ways To Cut Churn)

The keys to retention are nurturing relationships and going above and beyond for your buyers. Learn how to keep customers coming back!

Customer Support · 10 Min read

6 Tips for Delivering Better SaaS Customer Service

Quality SaaS customer service means helping users get the most from your products. Here's how your small business can make that happen!

Customer Support · 8 Min read

Top 5 AI Customer Support Software for Small Businesses

There's a lot of AI customer support software. Is it worth your time and money? Let's talk about what AI can do for your human service team!

Customer Support · 9 Min read

Customer Service Motivation: 7 Tips for Small Businesses That Want To Thrive

Having trouble inspiring your support team? Boost customer service motivation (and effectiveness) with these seven tips for small businesses!

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