Bildad Oyugi

"Certified digital marketing expert with over 5 years experience in copywriting, content marketing, and editing."

Bildad Oyugi · Writer & Editor

All of Bildad's posts

Customer Support · 7 Min read

Choose the ideal SaaS helpdesk software for your business! Here's how to evaluate features, scalability, and integrations against your needs.

Customer Support · 10 Min read

Streamline your customer support with internal knowledge base software! Simplify training, performance management, and daily operations.

AI · 7 Min read

Explore how generative AI transforms customer support! Leverage AI for efficient, personalized service and improved customer satisfaction.

Customer Experience · 7 Min read

Boost your small business with intelligent customer experience! Learn four practical steps to implement ICX and deliver competitive support.

AI · 7 Min read

Can AI be used to promote customer success? And is it achievable and affordable for your small business? Let's answer those questions!

Customer Support · 9 Min read

Learn how to implement an effective customer service quality assurance program! Here are some practical steps to enhance customer experiences.

Customer Support · 6 Min read

Master the art of customer apology letters, and transform your customer service recovery! Get templates and streamline your apology workflows.

Customer Support · 11 Min read

Struggling with Gmail for customer support? Discover why it's so challenging, and learn to help your team and better serve your customers!

Customer Experience · 9 Min read

Want to drive growth? Retain customers? Encourage positive word-of-mouth? A well-crafted customer success plan does all that and more!

Every week, we share realistic and actionable advice from the Groove team.

CEO & Founder, Groove See all articles