Luca Lyons

"Luca transitioned from managing customer inquiries to exploring the broader landscape of service solutions. When not writing, Luca can be found hiking local trails or trying their hand at woodworking."

Luca Lyons · Groove Writer

All of Luca's posts

Customer Support · 5 Min read

13 Customer Holiday Gift Ideas That Don’t Suck

This year, forget the lame corporate gifts, and send something awesome. Here are 11 ideas your customers will love.

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: WooCommerce vs. Magento

On one hand, WooCommerce: built on (free) WordPress, charging you nothing to use its services. Or Magento: built for large enterprises, people with big budgets, and large development teams.

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: Shopify vs WooCommerce

One thing is clear: these are two highly popular, highly accessible platforms for turning your dream into a real, live, working ecommerce store. The only question is: which one is the better choice?

Customer Support · 9 Min read

Shopify Alternatives Ranked for Ecommerce Stores in 2024

Shopify hosts over one million stores, making it a top choice for countless ecommerce professionals who need a quick way to build an efficient shop. But what if you don’t want to use Shopify?

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: Shopify vs BigCommerce

When you compare BigCommerce vs Shopify directly, you’ll find that there is a clear choice for you. We'll help you determine the best fit.

Customer Support · 10 Min read

The 13 Best Help Scout Alternatives

When evaluating Help Scout, you can come across many different alternatives from GrooveHQ, to Kayako, to Freshdesk, and more. But each one offers unique selling points. We'll show you.

Customer Support · 14 Min read

14 Best BigCommerce Customer Support Apps

BigCommerce not only offers integrations with the tools you already use, but it also has a number of customer support apps in its Ecommerce Apps Marketplace. Which ones are worthwhile?

Customer Support · 7 Min read

Why Customer Service is Important: 10 Reasons to Prioritize It

If you’re serious about building a thriving ecommerce business, you’ll have to dedicate time and attention to customer service.

Customer Support · 7 Min read

Awful Customer Service Examples (and How to Avoid or Correct Them)

There are all sorts of awful customer service examples throughout history, and they don’t have to make or break you. But they should serve as an eye-opener for you.

The Blog Squad

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