Kerri Tielman

"Kerri has spent years troubleshooting customer issues and now enjoys sharing practical tips and insights. Outside of work, Kerri is an amateur baker always experimenting with new bread recipes."

Kerri Tielman · Groove Writer

All of Kerri's posts

Customer Support · 7 Min read

Using the Right Tone: What Louis C.K. Can Teach Us About Customer Service

In customer service, what you say doesn’t matter nearly as much as what your customers hear. Use these tone tips to make sure your customers feel good about doing business with you

Customer Support · 8 Min read

Help Scout vs Freshdesk: A Guide to Customer Service Platforms

When considering HelpScout and Freshdesk, you'd be well suited to read this review of features, pricing, functionality and more by Groove - a new leader in the ecommerce customer support space.

Customer Support · 9 Min read

10 Best Gorgias Alternatives

When evaluating Gorgias, you can come across many different alternatives from Zendesk to Kayako, to GrooveHQ, and more. But each one offers unique selling points. We'll show you.

Customer Support · 8 Min read

14+ Best Free Shopify Themes for 2024

Looking for free Shopify themes can seem like looking for a needle in a haystack. Here are the best ones we found for different types of Shopify stores!

Customer Support · 12 Min read

2024’s Best Help Desk Software: How to Choose + Many Options

If you’re reading this article, you’re probably wondering which help desk software is right for you. We’re providing a criteria for choosing help desk software, as well as 7 of our top picks.

Customer Support · 10 Min read

2024’s Best Ecommerce Marketing Strategies

In so many ways, it’s never been a better time to be in ecommerce. This is the era of the online store. Here's a guide to help you market better!

Customer Support · 12 Min read

Groove’s Guide to Selecting Your Enterprise Ecommerce Platform

Evaluating ecommerce platforms can be tough, so we've done the hard part for you.

Customer Support · 6 Min read

Guide to Shopify Email Template Apps and Enhancements

You don’t want to just use any old email template. Your brand has a specific voice. Specific colors. A unique way of communicating with its audience. Let us show you how.

Customer Support · 10 Min read