Vlad Falin

Vlad Falin · Groove Writer

All of Vlad's posts

Customer Support · 8 Min read

The new frontier of competition in developer markets was and...

Customer Support · 7 Min read

A well-written customer support email can make all the difference...

Customer Support · 9 Min read

Every customer is unique, but sometimes there are common denominators....

Customer Support · 5 Min read

“The best customer service is if the customer doesn’t need...

Customer Support · 6 Min read

“Customer service shouldn’t just be a department, it should be...

Customer Support · 4 Min read

Customer satisfaction’s importance can not be overstated. It gives you...

Customer Support · 5 Min read

Customer acquisition is expensive and time-consuming, while the markets are...

Customer Support · 7 Min read

Customer satisfaction is critical for the success of any business,...

Customer Support · 5 Min read

The competition is getting tougher every day. The tools, that...

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