A collection of 300 posts
7 Min read
Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.
Forrest Murphy Groove Writer
11 Min read
Eight ways we managed to save money, time, and customers by keeping support in-house.
Kerri Tielman Groove Writer
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
Luca Lyons Groove Writer
10 Min read
How we built a highly effective (and super lean) remote support team.
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
6 Min read
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
8 Min read
Our best advice for smoothly transitioning your team to online customer support.
13 Min read
Optimize your customer service with data-driven insights. Explore our list of essential customer service metrics that can boost satisfaction.
5 Min read
Craft the perfect customer service job description to find the right fit for your organization.
9 Min read
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.
A game plan for communicating during a crisis to keep your customers (and your support team) calm.
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