A collection of 301 posts
6 Min read
Master the art of customer apology letters, and transform your customer service recovery! Get templates and streamline your apology workflows.
Bildad Oyugi Writer & Editor
11 Min read
Discover the benefits of hybrid customer service! Scale your business successfully with the right mix of automation and human support.
Nicholas Walters Writer & Editor
10 Min read
Quality tech support drives customer retention for your small business. Here's how to provide it promptly, effectively, and on a budget!
Learn how to handle refund requests effectively! Save time and hassle while improving customer relationships and satisfaction.
Struggling with Gmail for customer support? Discover why it's so challenging, and learn to help your team and better serve your customers!
18 Min read
We take a customer-first approach to compare Gmail to Outlook to Groove for growing businesses.
7 Min read
Struggling to differentiate your business? Learn how to develop a customer service branding strategy that makes a real difference!
9 Min read
Discover the benefits of a customer service training manual! Improve support, and provide a consistent experience that keeps buyers happy.
Not sure how to choose help desk software for your support team? We'll show you what to look for, and help you find the best fit!
8 Min read
Comparing Zendesk vs Help Scout for your small business? Here's what you need to know, and a third option you may not have considered!
Want to enhance user satisfaction, empower your support team, and save time? Discover five key principles of effective SaaS customer support!
Struggling to provide quality customer service? Ticketing software for small business saves your team time and makes your buyers happier!
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