A collection of 300 posts
11 Min read
Intercom? Help Scout? GrooveHQ? Which one will be the best Zendesk alternative? The sleeper who beats Zendesk for you is....
Bildad Oyugi Writer & Editor
Discover how to prioritize support tickets by urgency and impact! The result: faster resolutions and improved service quality.
7 Min read
Not sure how to respond to negative customer reviews? Here's how to turn a complaint into an opportunity, and keep your buyers happy!
Nicholas Walters Writer & Editor
14 Min read
Is your customer support team struggling to manage everything effectively? Find the right tool to provide a better CX with less stress!
9 Min read
A strong, consistent customer service voice builds your brand and provides better CX. Here's how to choose and apply the right tone!
15 Min read
Want to optimize CX and save time on customer service? We'll help you find the perfect help desk software for your small business!
10 Min read
Convincing people to buy is only the first step. Here's how to keep them coming back with exceptional post purchase customer support!
8 Min read
Does your business have the customer service roles it needs to succeed? Skills matter more than titles – here's what to look for!
Discover the best customer communication tools for growing your small business. Strengthen customer relationships without breaking the bank!
13 Min read
Want to boost satisfaction, reduce support workload, & free up time to grow your business? These self service options for customers can help!
Intimidated by customer satisfaction measurement? It's easier than you think! Here's what to track, how to find it, and how to use the result!
17 Min read
Looking for the best helpdesk ticketing system for your small business? Check out these top options, and find the perfect fit!
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