The Groove Blog

Customer Support · 7 Min read

A well-written customer support email can make all the difference...

Vlad Falin Groove Writer

Customer Support · 9 Min read

Every customer is unique, but sometimes there are common denominators....

Vlad Falin Groove Writer

Customer Support · 5 Min read

“The best customer service is if the customer doesn’t need...

Vlad Falin Groove Writer

Customer Support · 6 Min read

“Customer service shouldn’t just be a department, it should be...

Vlad Falin Groove Writer

Customer Support · 4 Min read

Customer satisfaction’s importance can not be overstated. It gives you...

Vlad Falin Groove Writer

Customer Support · 5 Min read

Customer acquisition is expensive and time-consuming, while the markets are...

Vlad Falin Groove Writer

Customer Support · 7 Min read

Customer satisfaction is critical for the success of any business,...

Vlad Falin Groove Writer

Customer Support · 5 Min read

The competition is getting tougher every day. The tools, that...

Vlad Falin Groove Writer

Customer Support · 7 Min read

Customer happiness comes from the top down. Here are five important tips to make sure your support team — and your business — succeeds.

Amanda Langford Groove Writer

Customer Support · 5 Min read

As stories of AI chatbots replacing entire customer support teams...

Vlad Falin Groove Writer

Content Marketing · 6 Min read

Artificial Intelligence (AI) is reshaping the world at an unprecedented...

Vlad Falin Groove Writer

Customer Support · 8 Min read

Customer acquisition is difficult. Its costs time and money to...

Vlad Falin Groove Writer