The Groove Blog

Why You Should Be Using a Casual Tone in Customer Service

Customer Support · 7 Min read

Using the Right Tone: What Louis C.K. Can Teach Us About Customer Service

In customer service, what you say doesn’t matter nearly as much as what your customers hear. Use these tone tips to make sure your customers feel good about doing business with you

Kerri Tielman Groove Writer

Customer Support · 21 Min read

Comparing the Best Ecommerce Platforms in 2024

The debate rages between WooCommerce, Shopify, Magento, and BigCommerce for best ecomm platform -- we'll help you find the best one for you.

Forrest Murphy Groove Writer

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: WooCommerce vs. Magento

On one hand, WooCommerce: built on (free) WordPress, charging you nothing to use its services. Or Magento: built for large enterprises, people with big budgets, and large development teams.

Luca Lyons Groove Writer

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: Shopify vs WooCommerce

One thing is clear: these are two highly popular, highly accessible platforms for turning your dream into a real, live, working ecommerce store. The only question is: which one is the better choice?

Luca Lyons Groove Writer

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: BigCommerce vs Magento

Flip a coin and you probably can’t go wrong. But if you’re here because you’re looking to choose the right platform for your specific needs and budget, you’ll find that the differences aren’t always small, either.

Amanda Langford Groove Writer

Customer Support · 9 Min read

Shopify Alternatives Ranked for Ecommerce Stores in 2024

Shopify hosts over one million stores, making it a top choice for countless ecommerce professionals who need a quick way to build an efficient shop. But what if you don’t want to use Shopify?

Luca Lyons Groove Writer

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: WooCommerce vs BigCommerce

Comparing WooCommerce and BigCommerce means comparing two of the larger ecomm platforms around -- if you're on WordPress, it's an easier choice, otherwise - we'll help you sort through the options.

Amanda Langford Groove Writer

Customer Support · 11 Min read

2024 Ecommerce Platform Guide: Shopify vs BigCommerce

When you compare BigCommerce vs Shopify directly, you’ll find that there is a clear choice for you. We'll help you determine the best fit.

Luca Lyons Groove Writer

Customer Support · 12 Min read

2024 Ecommerce Platform Guide: Shopify vs Magento

Evaluating Shopify and Magento for your ecommerce CMS? We've done the leg work and pulled the information together so you can make an informed decision!

Forrest Murphy Groove Writer

Customer Support · 8 Min read

Help Scout vs Freshdesk: A Guide to Customer Service Platforms

When considering HelpScout and Freshdesk, you'd be well suited to read this review of features, pricing, functionality and more by Groove - a new leader in the ecommerce customer support space.

Kerri Tielman Groove Writer

Customer Support · 8 Min read

Zendesk vs Intercom: Help Desk Software Comparison

Zendesk or Intercom. The debate rages on. Groove has put together an informative review of both brands to highlight the similarities and differences to allow you to make the right choice.

Amanda Langford Groove Writer

Customer Support · 9 Min read

Zendesk vs Freshdesk: The Business Purchaser’s Guide

Trying to decide between Freshdesk and Zendesk for your customer service software solution? We've got you covered. We broke down price, features, pros and cons and more to help you decide. Check out what we found.

Amanda Langford Groove Writer