Customer Support · 6 Min read
“Why are you selling $1 for 90 cents ?” “Well,...
Vlad Falin Groove Writer
ChatGPT was released around 12 months ago, yet for many...
Customer Support · 7 Min read
Improving your customer relations can be business-changing. Lower churn, higher LTV and more raving fans!
Customer Support · 10 Min read
Keeping your customers happy should be key objective, create a map to help you achieve that.
Annoucements · 6 Min read
A Strategic Partnership to Empower Small Businesses with Exceptional Customer Service
Alex Turnbull CEO & Founder @Groove
Product Updates · < 1 Min read
We are thrilled to share some fantastic news with you!...
Product Updates · 6 Min read
2023 was a year of exponential growth and innovation for...
We’re sharing our picks of the best AI tools and looking at how AI can improve customer service operations without compromising on quality and connection.
Amanda Langford September 10, 2024 Groove Writer
Customer Support · 5 Min read
This year, forget the lame corporate gifts, and send something awesome. Here are 11 ideas your customers will love.
Luca Lyons Groove Writer
Customer Support · 8 Min read
If customer service is a one-person job on your team, you could be leaving insights, revenue and customer loyalty on the table. Here’s why…
Amanda Langford Groove Writer
Most customers are a pleasure to deal with, and keeping them happy helps your business grow. Here’s how to handle those who do nothing but cost you money.
Forrest Murphy Groove Writer
In customer service, what you say doesn’t matter nearly as much as what your customers hear. Use these tone tips to make sure your customers feel good about doing business with you
Kerri Tielman Groove Writer
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