The Groove Blog

Customer Support · 11 Min read

Customer Support: What It Is, Why It’s Important, and Why It’s Different from Customer Service

Everything you need to understand customer support, how to create a great team, and foster amazing customer experiences for your brand.

Kerri Tielman Groove Writer

Customer Support · 9 Min read

Creating Amazing Customer Interactions: Insights and 10 Tips

Customer interactions go far beyond support emails today. Learn the secrets to making the most of each one.

Forrest Murphy Groove Writer

Customer Support · 11 Min read

The Most Important Customer Service Statistics for 2024

Looking for industry benchmarks and statistics from the customer service and support industry? We've got you covered.

Amanda Langford Groove Writer

Customer Support · 8 Min read

Customer Service Trends for 2024 and Beyond

Find out the latest trends taking the customer service world by storm.

Kerri Tielman Groove Writer

Customer Support · 12 Min read

Your Guide to Training Customer Service Team Members in Ecommerce

We'll show you how to provide consistent quality training to improve customer experience.

Forrest Murphy Groove Writer

Customer Support · 9 Min read

Customer Support Salary Guide for 2024

Researching customer support salaries for yourself or your team? We've got you covered.

Kerri Tielman Groove Writer

Customer Support · 13 Min read

Increasing Customer Loyalty: How to Do It & Loyalty Program Examples

Curious about how to increase customer loyalty for your business? We cover the value, how to do it, how to measure it, and examples of loyalty programs sure to win over hearts and minds!

Forrest Murphy Groove Writer

Customer Support · 16 Min read

Dealing with Angry and Difficult Customers as a Customer Support Agent

They're out there. Angry customers. And we've got solid tips to help you manage the situation.

Luca Lyons Groove Writer

Customer Support · 10 Min read

Guide to Customer Success: Definition, Value, and More

Customer success equals business success. Implement these strategies to see the benefits.

Forrest Murphy Groove Writer

Customer Support · 12 Min read

25 E-commerce Best Practices to Take Your Online Store to the Next Level

If you run an e-commerce business, focus on these best practices to facilitate growth.

Forrest Murphy Groove Writer

Customer Support · 11 Min read

Online Chat Support 101: Your Guide to Live Chat Support for Businesses and Employees

Looking to learn more about online chat support? We've broken down the benefits, implementation guidelines, and more.

Kerri Tielman Groove Writer

Customer Support · 14 Min read

25 Customer Service Email Templates to Save the Day

We've pulled together a list of high quality customer support templates to help you level up your support game!

Amanda Langford Groove Writer