Customer Support · 7 Min read
In this guide, we’ll explore the definition of customer feedback and the best ways to gather exceptional insights from your customers.
Luca Lyons Groove Writer
Product Updates · < 1 Min read
A fully usable customer support app on-the-go.
Kerri Tielman Groove Writer
Product Updates · 4 Min read
We are super excited to introduce Groove’s very own Live chat channel!
Amanda Langford Groove Writer
Product Updates · 2 Min read
Forrest Murphy Groove Writer
Product Updates · 3 Min read
Our new Inbox Sidebar features an updated and completely customizable design, custom fields & categories, and a new API.
Customer Support · 6 Min read
Find out how small businesses can benefit from understanding the principles behind SLAs.
Groove’s new UI includes a clean interface, improved readability, and new brand colors.
After months of hard work, Groove customers feel the full impact of our performance improvements.
A comprehensive guide to the best knowledge base software for your business.
Customer Support · 5 Min read
These five elements of customer service lay the foundation for company growth, client success, and customer happiness at growing small businesses.
Growth · 8 Min read
Looking to become a successful e-commerce entrepreneur? Josh Pather of Photo Booth International demonstrates how to find opportunities in every venture.
Here's an ultra-practical guide to help non-technical founders (and customers alike) troubleshoot and resolve issues.
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