The Groove Blog

Customer Support · 8 Min read

How to Meet & Exceed Customer Expectations

Looking to exceed customer expectations? We've built a guide for you! Meeting expectations is one thing, but going above and beyond takes true commitment.

Luca Lyons Groove Writer

Customer Support · 10 Min read

2024 Ecommerce Statistics Report by Groove

We’ve assembled some of the most relevant statistics in ecommerce over the past few years.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

Ecommerce CMS Solutions Guide for Small Businesses

Learn about specific CMS solutions, what they offer, ease of use, and how to choose between them.

Luca Lyons Groove Writer

Customer Support · 12 Min read

Groove’s Guide to Selecting Your Enterprise Ecommerce Platform

Evaluating ecommerce platforms can be tough, so we've done the hard part for you.

Kerri Tielman Groove Writer

Customer Support · 6 Min read

Guide to Shopify Email Template Apps and Enhancements

You don’t want to just use any old email template. Your brand has a specific voice. Specific colors. A unique way of communicating with its audience. Let us show you how.

Kerri Tielman Groove Writer

Customer Support · 11 Min read

Excellent Customer Experience Examples, Definition, and Tips

There’s a problem with excellent customer experience: it’s inherently an intangible idea. If beauty is in the eye of the beholder, excellent customer service is in the eye of the customer.

Luca Lyons Groove Writer

Customer Support · 9 Min read

Customer Appreciation Day Examples, Ideas, and More!

Looking to say thanks to your customers and show some love? We've got examples and ideas so you can craft great programs!

Forrest Murphy Groove Writer

Customer Support · 8 Min read

2024 Guide to Support Email Templates & Examples

Get free templates and examples of customer support emails that wow customers, improve retention, and enhance brand reputation.

Amanda Langford Groove Writer

Customer Support · 7 Min read

2024 List of Shopify Courses for Dropshipping, Developers, and More

Looking into courses on Shopify dropshipping, development, web dev, and more? We've got the full list here with tips and suggestions to get the most out of it.

Amanda Langford Groove Writer

Customer Support · 11 Min read

Customer Support KPI Metrics and How to Use Them

We've broken down the 7 main KPIs for customer service teams.

Amanda Langford Groove Writer

Customer Support · 10 Min read

Customer Service Resume Writing: Tips & Examples

Looking to wow recruiters and hiring managers with an awesome resume? We've got insights to help you get hired!

Kerri Tielman Groove Writer

Customer Support · 7 Min read

How to Build Customer Trust

Wondering how to cultivate customer trust with your brand? We'll show you how.

Forrest Murphy Groove Writer