Customer Support · 7 Min read
A knowledge base isn’t just a collection of articles—it’s a tool that makes customers happier and can quickly reduce support inquiries by 33% (or more!).
Amanda Langford Groove Writer
Customer Support · 10 Min read
Our favorite tools for growing businesses looking to keep costs down and efficiency way up.
Forrest Murphy Groove Writer
Using real customer questions as our guide, we compare Groove to Zendesk and Freshdesk.
Customer Support · 11 Min read
Eight ways we managed to save money, time, and customers by keeping support in-house.
Kerri Tielman Groove Writer
Customer Experience · 13 Min read
Nine real customer success strategies we use at Groove, along with templates to set them up yourself.
Growth · 5 Min read
Want to learn how to connect with influencers and VIPs? Here what I do—along with the exact email scripts I use for my outreach.
Alex Turnbull CEO & Founder @Groove
This list compiles the top customer service apps to help customer service teams save time, reduce effort, and provide holistic customer support.
Luca Lyons Groove Writer
Growth · 11 Min read
Here are 5 proven business networking strategies based on my experience building relationships with smart, successful people.
Growth · 7 Min read
There’s a lot you can do without a developer. Here are 5 growth hacks you can implement—probably all on your own.
How we built a highly effective (and super lean) remote support team.
Entrepreneurship · 8 Min read
Becoming an entrepreneur isn’t easy. Here’s my story of using $300 to start my very first business, and how I almost lost everything in the first 15 minutes.
When choosing the best types of customer service, start by designing the customer experience—then work backwards.
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