The Groove Blog

Entrepreneurship · 8 Min read

Becoming an Entrepreneur: How I Started My Very First Business with Just $300

Becoming an entrepreneur isn’t easy. Here’s my story of using $300 to start my very first business, and how I almost lost everything in the first 15 minutes.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

What’s the Best Type of Customer Service for Your Business?

When choosing the best types of customer service, start by designing the customer experience—then work backwards.

Forrest Murphy Groove Writer

Customer Support · 6 Min read

5 Tips for Onboarding Your Team to New Customer Support Software

Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.

Luca Lyons Groove Writer

Customer Support · 8 Min read

Moving to Online Customer Support: 8 Tips to Ease the Transition

Our best advice for smoothly transitioning your team to online customer support.

Forrest Murphy Groove Writer

Customer Support · 13 Min read

10 Customer Service Metrics & KPIs You Should Be Measuring (And How to Improve Them)

Optimize your customer service with data-driven insights. Explore our list of essential customer service metrics that can boost satisfaction.

Kerri Tielman Groove Writer

Customer Support · 5 Min read

How to Write a Customer Service Job Description to Attract Top Talent to Your Team

Craft the perfect customer service job description to find the right fit for your organization.

Forrest Murphy Groove Writer

Customer Support · 9 Min read

6 Customer Service Email Templates: 1 Primary Template and 5 for Tough Situations

Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.

Luca Lyons Groove Writer

Customer Support · 6 Min read

The Best Customer Service Platform for Small Businesses: 4 Unique Ways We Use Groove

Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.

Luca Lyons Groove Writer

How to Grow Your Business Successfully: 15 Steps We Actually Took

Growth · 25 Min read

How to Grow Your Business: 15 Steps We Actually Took Growing to $3.5M/Year

This isn’t a guru guide. And it’s not a listicle of “best practice.” These are the 15 steps we actually took to grow into a multi-million-dollar business, so you can too.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

Our 6 Step Customer Service Strategy for Communicating to 2,000+ Customers During an Outage

A game plan for communicating during a crisis to keep your customers (and your support team) calm.

Forrest Murphy Groove Writer

Remote Work · 6 Min read

16 Advanced Zoom Tips for Better Video Meetings

The best Zoom tips and tricks that you can use to master conference call communication.

Alex Turnbull CEO & Founder @Groove

Remote Work · 8 Min read

4 Pros & Cons of Running a Remote Team (& How We Do It)

For the last seven years, we've been a fully remote company. Here’s what I've learned about running a successful remote team.

Alex Turnbull CEO & Founder @Groove