The Groove Blog

Customer Support · 7 Min read

Help Center Software: 5 Steps to Create Self-Service Resources for Customer Support

A guide to finding help center software that’s right for you, including a 5-step process to help you get started.

Kerri Tielman Groove Writer

Product Updates · 5 Min read

Product Update: Custom Snooze, the New Widget, Performance Improvements, and More!

Groove’s engineering team just wrapped up several large core components for the next phase of our products.

Forrest Murphy Groove Writer

Product Updates · 2 Min read

The New Groove Widget Is Here!

The Groove Widget is a handy help icon that sits on your website. It gives your users direct access to contact you and easily browse your knowledge base.

Amanda Langford Groove Writer

Customer Support · 5 Min read

How We Reduced Support Volume by 33% Using a Web Widget

Everything you need to know about using a web widget for customer support.

Amanda Langford Groove Writer

Customer Support · 8 Min read

Business Apology Email Example: A Customer Service Template to Restore Loyalty

Despite the unfortunate circumstances, your business’ apology email can salvage even the most crushing mistakes. Here’s a template that’s been proven to work.

Luca Lyons Groove Writer

Customer Support · 8 Min read

How we saved 40,000 hours by moving off a Gmail shared inbox

Small and scrappy doesn’t have to mean inefficient. Find out how and when it’s time to move from Gmail to a real Shared Inbox.

Kerri Tielman Groove Writer

Customer Support · 7 Min read

15 Low-Cost Shopify Tools for E-commerce Entrepreneurs

Looking for a few low-cost Shopify tools for your E-commerce store? Here's a list you can use to save time and improve your sales!

Kerri Tielman Groove Writer

Customer Support · 8 Min read

These 8 Autoresponders Improved Conversions By 250%

Our most successful autoresponder email campaigns—now yours for the taking (and learning).

Amanda Langford Groove Writer

Customer Support · 6 Min read

Customer Service Software: A Guide to Finding the Right Fit for Your Business

Learn the basics of customer service software and how to tailor it to your specific needs.

Amanda Langford Groove Writer

Customer Support · 8 Min read

10 E-commerce Customer Service Tools That Will Grow With Your Business

Lay the foundation for outstanding (and scalable) e-commerce customer service with these must-have tools.

Forrest Murphy Groove Writer

Customer Support · 6 Min read

5 Simple Knowledge Base Templates to Rapidly Create Content for Your Help Center

Looking for knowledge base templates to help you rapidly create content for your help center? Here are 5 we use here at Groove.

Luca Lyons Groove Writer

Customer Support · 7 Min read

Buying a Customer Support Platform? Here Are 6 Mistakes to Avoid

We expose the mistakes most small businesses make when choosing software, so you can avoid them.

Luca Lyons Groove Writer