Customer Support · 6 Min read
Onboarding employees to new customer support software can be a challenge. This guide will help you conquer it.
Luca Lyons Groove Writer
Customer Support · 8 Min read
Our best advice for smoothly transitioning your team to online customer support.
Forrest Murphy Groove Writer
Customer Support · 13 Min read
Optimize your customer service with data-driven insights. Explore our list of essential customer service metrics that can boost satisfaction.
Kerri Tielman Groove Writer
Customer Support · 5 Min read
Craft the perfect customer service job description to find the right fit for your organization.
Customer Support · 9 Min read
Download and use these email templates to navigate even the most complicated scenarios and deliver great customer service.
Rather than a vague list comparing the best customer service platforms, we’re breaking down why Groove works for our small business. Find out how our customer service software could work for you too.
Growth · 25 Min read
This isn’t a guru guide. And it’s not a listicle of “best practice.” These are the 15 steps we actually took to grow into a multi-million-dollar business, so you can too.
Alex Turnbull CEO & Founder @Groove
Customer Support · 7 Min read
A game plan for communicating during a crisis to keep your customers (and your support team) calm.
Remote Work · 6 Min read
The best Zoom tips and tricks that you can use to master conference call communication.
Remote Work · 8 Min read
For the last seven years, we've been a fully remote company. Here’s what I've learned about running a successful remote team.
Growth · 6 Min read
How we executed a super simple customer retention strategy to retain 10% more customers.
How we handled an overflowing inbox while keeping our focus on sustainable growth.
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