The Groove Blog

Customer Support · 6 Min read

33 Customer Service Quotes to Inspire, Spark Questions & Help Your Team Thrive

These 33 legendary customer service quotes contain wisdom to inspire you, spark questions, and help your support team deliver better service.

Luca Lyons Groove Writer

Product Updates · 4 Min read

Groove in November: iOS and Android Apps, CRM Progress, API Updates, and More!

Our product teams had another busy month in November with a host of improvements and new features to help you better support your customers.

Forrest Murphy Groove Writer

Customer Support · 7 Min read

Auto-Reply Email Templates for Customer Service: Autoresponder Templates that Feels Human

Despite its small size, your email auto reply can be powerful. Learn tips on how to create an automatic reply email template.

Luca Lyons Groove Writer

Customer Support · 4 Min read

Customer Service Checklist: 15 Ways to Provide Exceptional Customer Service

Find out how to provide exceptional customer service using our 15-point checklist.

Luca Lyons Groove Writer

Customer Support · 8 Min read

Looking For The Best Customer Experience Software? Start With These 5 Questions

Searching for new customer experience software? Use these five guiding questions to find the right tool. Spoiler alert: You might already be using it.

Kerri Tielman Groove Writer

Founder's Journey · 5 Min read

Real Wealth Is Not About Money

It’s important to think about your own definition of wealth (so you can set the right target), but here’s what wealth means to me.

Alex Turnbull CEO & Founder @Groove

Product Updates · 4 Min read

Groove in October: Widget v3, Live Chat, CRM Updates, and More!

October was a busy month for the development team here...

Amanda Langford Groove Writer

Product Updates · 2 Min read

Free Unsplash Backgrounds for your Knowledge Base

We’re excited to announce our brand-new partnership with Unsplash! We...

Amanda Langford Groove Writer

Customer Support · 8 Min read

3 Bad Customer Service Examples & 3 Lessons for How to Recover (Because They Did)

Every company has bad customer service examples. Here’s how to recover the next time one happens in your business.

Forrest Murphy Groove Writer

Customer Support · 15 Min read

10 Types of Customer Service Tools (And How to Pick the Right One)

A complete guide to finding the right customer support software for your company.

Forrest Murphy September 10, 2024 Groove Writer

Founder's Journey · 5 Min read

Founder’s Depression Is Bullshit

Founder depression is a lie we tell ourselves—and each other—to make depression seem like an acceptable part of the job.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

10 Customer Service Email Tips: Checklist & Examples for Better, Faster Support Management

Send better, faster customer service emails with these 10 tips. Plus, get a checklist with real examples to guide you.

Luca Lyons Groove Writer