The Groove Blog

Customer Experience Strategy: How CX Helped This Tech Startup Gain Traction

Customer Support · 7 Min read

Customer Experience Strategy: How This Startup Used Customer Reviews to Gain Traction

For one eCommerce tech startup, customer experience strategy is the glue that holds everything else together. Here’s why CX is a cornerstone of its success.

Luca Lyons Groove Writer

Product Updates · 4 Min read

Groove in September: Live Chat, CRM Features, Trello and HubSpot Integrations, and More!

As we roll into the last quarter of 2019, Groove’s...

Luca Lyons Groove Writer

Customer Support · 5 Min read

The Customer Service Interview Questions You Need To Be Asking, But Probably Aren’t

Whether you’re hiring for your first customer service representative or...

Amanda Langford Groove Writer

Customer Support · 9 Min read

Customer Service Tips for Small Business Owners and Startup Founders

10 must-read customer service tips for founders and small business owners who care about customer support.

Kerri Tielman Groove Writer

Customer Support · 7 Min read

Why is Customer Service Important? 11 Ways Customer Satisfaction Correlates with Business Results

When building a successful business, everything screams for attention. Within that flood, why prioritize customer service?

Amanda Langford Groove Writer

Customer Support · 11 Min read

10 Legendary Customer Service Examples to Inspire You

We collected 10 of the most inspiring customer service examples we could find.

Forrest Murphy Groove Writer

Founder's Journey · 5 Min read

Vacations Are Important, but Most Founders Do Them Wrong

It felt like the exact wrong thing to do. It...

Alex Turnbull CEO & Founder @Groove

Customer Support · 16 Min read

What Is Automated Customer Service? A Guide for Growth That Helps People Do More, Not Less

Discover what, why, and how to automate customer service, without losing the personal touch—nor hefty investments in AI and supercomputers.

Luca Lyons Groove Writer

Customer Support · 7 Min read

Customer Service Experience: Fuel Business Growth with Attention to Customer Care

Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.

Forrest Murphy Groove Writer

Product Updates · 4 Min read

Groove in August: A New Search Engine, Collision Detection, Unsplash, and More!

It’s been another busy month for the product and engineering...

Luca Lyons Groove Writer

Customer Support · 13 Min read

How to Deal With Angry Customers: Examples, Research, and Field-Proven Best Practices

The next time you face irate customer, you’ll know what to do. Here’s how to deal with angry customers—including examples, research, and best practices.

Luca Lyons Groove Writer

Founder's Journey · 5 Min read

Why We Dropped “Fun” as a Core Value

And how, as a result, we’re having more fun than...

Alex Turnbull CEO & Founder @Groove