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Friday Q & A: Which Channels Deliver the Most Loyal Customers

Entrepreneurship ·  4 Min read

Friday Q & A: Which Channels Deliver the Most Loyal Customers, How to Fire as a CEO, and How Tough It Was to Start a Tech Company for a Non-Tech Guy

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  13 Min read

How One SaaS Founder Went From Bagging Groceries To Building A Multi‑Million Dollar Business

Chad Halvorson of When I Work on building a business that solves a painful problem for hourly workers.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Product Updates ·  4 Min read

How AmbitionAlly Switched to Groove

When I first heard about Groove, I was curious because I had used a few other support tools but I had never been truly satisfied.

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Luca Lyons Groove Writer

Customer Support ·  5 Min read

Building Customer Loyalty With Receipts, Invoices, and Packing Slips (Yes, Really!)

Every business sends receipts, yet few ever give them a second thought. Don’t make that mistake.

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Forrest Murphy Groove Writer

Don’t Embrace Failure (Embrace Discomfort Instead)

Entrepreneurship ·  6 Min read

Don’t Embrace Failure (Embrace Discomfort Instead)

People love to talk about how great failure is. Here’s a different perspective.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  5 Min read

International Customer Service: How To Help Your Customers In Any Language

What do you do when your customers don’t speak your language?

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Amanda Langford Groove Writer

Entrepreneurship ·  3 Min read

Friday Q & A: How to Deal With Writer’s Block, Can a New Business Succeed Without Blogging, and How to Handle Onboarding for Customers Who Want Their Hands Held

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  6 Min read

What to Do About Bad Customers (And How to Stop Attracting Them)

Bad customers are bad for business. Here’s how to deal with them.

Amanda Langford avatar

Amanda Langford Groove Writer

Friday Q & A: When to Start Blogging and Hiring Your First Programmer

Entrepreneurship ·  4 Min read

Friday Q & A: When Should You Start Blogging, How to Hire Your First Programmer, Common Traits of Successful Blog Posts and How to Win $500

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Growth ·  13 Min read

How Zapier Went From Zero to 600,000+ Users in Just Three Years

Wade Foster on Zapier’s unusual beta program, getting new users, and building a successful remote team.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Growth ·  13 Min read

How Grasshopper Scrapped Their Way To $30M+ In Annual Revenue

Grasshopper Co-Founder David Hauser shares the lessons he’s learned building (and selling) an ultra-successful business.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  4 Min read

Friday Q & A: The Slack Channels We Use, How We Do Research For Content Marketing and What Interview Questions We Ask Remote Workers

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

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