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Customer Support ·  5 Min read

Building Customer Loyalty With Receipts, Invoices, and Packing Slips (Yes, Really!)

Every business sends receipts, yet few ever give them a second thought. Don’t make that mistake.

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Forrest Murphy Groove Writer

Entrepreneurship ·  6 Min read

Don’t Embrace Failure (Embrace Discomfort Instead)

People love to talk about how great failure is. Here’s a different perspective.

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Alex Turnbull CEO & Founder @Groove

Customer Support ·  5 Min read

International Customer Service: How To Help Your Customers In Any Language

What do you do when your customers don’t speak your language?

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Amanda Langford Groove Writer

Entrepreneurship ·  3 Min read

Friday Q & A: How to Deal With Writer’s Block, Can a New Business Succeed Without Blogging, and How to Handle Onboarding for Customers Who Want Their Hands Held

Every Friday, we’re answering your questions about business, startups, customer success and more.

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Alex Turnbull CEO & Founder @Groove

What to Do About Bad Customers (And How to Stop Attracting Them)

Customer Support ·  6 Min read

What to Do About Bad Customers (And How to Stop Attracting Them)

Bad customers are bad for business. Here’s how to deal with them.

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Amanda Langford Groove Writer

Entrepreneurship ·  4 Min read

Friday Q & A: When Should You Start Blogging, How to Hire Your First Programmer, Common Traits of Successful Blog Posts and How to Win $500

Every Friday, we’re answering your questions about business, startups, customer success and more.

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Alex Turnbull CEO & Founder @Groove

Growth ·  13 Min read

How Zapier Went From Zero to 600,000+ Users in Just Three Years

Wade Foster on Zapier’s unusual beta program, getting new users, and building a successful remote team.

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Alex Turnbull CEO & Founder @Groove

Growth ·  13 Min read

How Grasshopper Scrapped Their Way To $30M+ In Annual Revenue

Grasshopper Co-Founder David Hauser shares the lessons he’s learned building (and selling) an ultra-successful business.

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Alex Turnbull CEO & Founder @Groove

Friday Q & A: How We Do Research For Content Marketing

Entrepreneurship ·  4 Min read

Friday Q & A: The Slack Channels We Use, How We Do Research For Content Marketing and What Interview Questions We Ask Remote Workers

Every Friday, we’re answering your questions about business, startups, customer success and more.

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Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  4 Min read

A Hard Lesson I Learned About What’s Really Important

I was recently reminded that there’s a lot more to life than hustling.

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Alex Turnbull CEO & Founder @Groove

Customer Support ·  6 Min read

How To Reduce The Number of Customer Service Emails You Get

If you’re feeling the crush of an overloaded support inbox, use these tips to get fewer emails.

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Luca Lyons Groove Writer

Entrepreneurship ·  4 Min read

Friday Q & A: How to Manage Trello Boards, Content Marketing to Different Audiences, and How to Choose New Features

Every Friday, we’re answering your questions about business, startups, customer success and more.

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Alex Turnbull CEO & Founder @Groove

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