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Introducing Email Tracking: See When Your Support Emails Get Read

Product Updates ·  < 1 Min read

Introducing Email Tracking: See When Your Support Emails Get Read

We’ve got some great news for anyone who spends time wondering whether or not their customers have read their email responses.

Amanda Langford avatar

Amanda Langford Groove Writer

Content Marketing ·  9 Min read

How We Doubled Our Email Subscribers to 50,000 in 6 Months

In the last half year, we’ve systematically grown our email list by more than double. Here’s how.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  7 Min read

How To Get Great Online Reviews Of Your Business

70% of online customers rely on reviews to make buying decisions. Here’s how to make your business stand out.

Luca Lyons avatar

Luca Lyons Groove Writer

Entrepreneurship ·  3 Min read

Friday Q & A: Do You Need to Own the .com for Your Startup’s Name, Should a Remote Team Hire Full-time Employees or Contractors, and Should You Pitch Guest Posts to Big General Publications or Smaller, More Targeted Ones?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

how to respond to negative reviews

Entrepreneurship ·  6 Min read

How To Deal With Bad Reviews Of Your Business Online

Bad feedback can be painful, both emotionally and financially. Here's how to respond to negative reviews of your business.

Forrest Murphy avatar

Forrest Murphy Groove Writer

Product Updates ·  2 Min read

Server Updates, a New Integration with Talkdesk, and Other Search Enhancements

These past few weeks have been busy ones for the Groove team, with lots of new upgrades to the app that you may have already noticed.

Amanda Langford avatar

Amanda Langford Groove Writer

Entrepreneurship ·  3 Min read

Friday Q & A: How to Turn the Ideas You Read About Into Action, How to Market Content Marketing, and Importance of Having a System for Content Marketing

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Remote Work ·  6 Min read

Why Remote Working Works For Us

Remote work isn’t for everyone, but it’s worked well for us. Here’s how we succeed as a distributed team.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Friday Q & A: How to Not Get Overwhelmed by All of the Advice Online

Entrepreneurship ·  3 Min read

Friday Q & A: How to Avoid Getting Overwhelmed by All of the Advice on the Internet, Spending Money on Advertising, and Biggest Challenges of Remote Startups link_text: Friday Q & A: Avoiding Getting Overwhelmed and more

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  5 Min read

The 6 Customer Service Mistakes That Annoy Customers Most

You might be making one or more of these support mistakes without even knowing it.

Amanda Langford avatar

Amanda Langford Groove Writer

Entrepreneurship ·  3 Min read

Friday Q & A: The One Thing Most Entrepreneurs Should Be Doing But Aren’t, Virtual Assistants, and My Approach to Cold Calling

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Growth ·  11 Min read

How One Startup Grew From Zero to $100K in Monthly Revenue In Only 11 Months

Edgar, a social media software company, went from launch to success in less than a year. Here’s how.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

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