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Private Notes Just Got More Awesome

Product Updates ·  < 1 Min read

Private Notes Just Got More Awesome

Private notes are one of the most-used features in Groove. They let you communicate with your team, behind the scenes, about any ticket.

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Amanda Langford Groove Writer

Customer Support ·  5 Min read

How to Increase Customer Loyalty With Tiny Behavioral Nudges

Influencing customer behavior is not a dark art. It’s a great way to love your customers, and here’s why.

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Kerri Tielman Groove Writer

Entrepreneurship ·  3 Min read

Friday Q & A: How to Find Your Ideal User Personas, How to “Add Value” to a Mentor’s Life When You’re Just Starting Out, and What Tools We Use to Track Metrics

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  11 Min read

18 Extraordinary Lessons Learned From Interviewing The World’s Top SaaS Entrepreneurs

We’ve learned a lot from businesspeople at the top of their game. Here are some of the biggest takeaways.

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Alex Turnbull CEO & Founder @Groove

Friday Q & A: How to Do Content Marketing on a Lean Budget

Entrepreneurship ·  4 Min read

Friday Q & A: How to Do Content Marketing on a Lean Budget, Where to Hire Remote Workers, and How to Structure Beta Testing Programs

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Growth ·  9 Min read

What We Learned From Failing to Hit Our 12-month Growth Goal

A year ago, we set an ambitious goal for ourselves, and we didn’t hit it. Here’s why we’re okay with that.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  2 Min read

Friday Q&A: How far should you go to land that BIG customer?

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Product Updates ·  2 Min read

Zapier Integration Is LIVE! (Easily Integrate Groove With 350+ of Your Favorite Apps)

After a few weeks of beta testing Groove’s latest integration, we’re excited to announce that Zapier is now live in the Groove Apps Store

Kerri Tielman avatar

Kerri Tielman Groove Writer

How Much Time to Spend on Content

Entrepreneurship ·  3 Min read

Friday Q & A: How to Get Your First Customers, How Much Time to Spend on Content, and How To Deal With Bad Customers

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Customer Support ·  6 Min read

Six Steps to Painlessly Scale Your Customer Support

As your business grows, how can you ensure that your customer service keeps up? Here are six tips to scale.

Amanda Langford avatar

Amanda Langford Groove Writer

Entrepreneurship ·  4 Min read

Friday Q & A: Remote Culture, Reducing Churn and Outsourcing Web Development

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  9 Min read

The 20 Biggest Myths About Building a Business

There’s a lot of “conventional wisdom” about entrepreneurship that’s just plain wrong. Here are the worst offenders.

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

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