Product Updates · 3 Min read
New feature that makes merging tickets a breeze, a couple of awesome Groove integrations, and a brilliant Grasshopper hack
Amanda Langford Groove Writer
Growth · 12 Min read
Ben Congleton of Olark on being scrappy, living in Elon Musk’s house, and turning a side project into a live chat powerhouse.
Alex Turnbull CEO & Founder @Groove
Customer Support · 7 Min read
Some companies offer support as a “feature” that gets better when customers pay for it. Here’s why that’s a mistake.
Luca Lyons Groove Writer
Growth · 8 Min read
There’s no shortage of amazing business content online. Here’s what I’ve gotten the most from.
Entrepreneurship · 3 Min read
Every Friday, we’re answering your questions about business, startups, customer success and more.
Growth · 7 Min read
Many startups die trying to find early traction. Here’s how we survived and got our first 100 paying customers.
Entrepreneurship · 6 Min read
We all want to build a culture of customer service and success. Here’s how to actually make that happen.
Forrest Murphy Groove Writer
Customer Support · 5 Min read
Good customer service is more than answering the support emails your customers send. Here’s how to find the customers who need help beyond your inbox.
The founder of Unbounce on tackling the company’s early challenges and how they built a $7M business.
Customer Support · 8 Min read
Running a remote support team can be challenging. Here’s how to do it right.
Customer Support · 4 Min read
When it comes to salvaging a poor customer experience, little touches can make a big impact. Here’s how.
Customer service books to share with your customer support team and improve customer service at your company.
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