Entrepreneurship · 6 Min read
Teammates who refuse to help can get in the way of your whole company’s success. Here’s how to deal with coworkers who ignore you.
Forrest Murphy Groove Writer
Product Updates · 2 Min read
Battling bugs with customer profiles, nested inline replies, and closing the week by giving the app a much-needed polish.
Amanda Langford Groove Writer
Customer Support · 5 Min read
Customer Success is the foundation of our growth. Here’s how we track and improve on it to keep growing.
Alex Turnbull CEO & Founder @Groove
Groove’s newest integrations are now live and ready to use. They make it easy to manage your subscriber lists right from your help desk
Some of our biggest wins have come from (ethically) leveraging the hard work that others have already done.
Entrepreneurship · 8 Min read
These 13 books have each changed my life and my business, and they’ll do the same for you.
Every startup works against constraints. We found a way to make ours the reasons our customers love doing business with us.
Growth · 7 Min read
Some of our biggest wins have come from outsized returns on relatively little effort. Here’s how you can put multipliers to work for you.
Customer Support · 8 Min read
Bringing in new customers is hard, but losing them is easy (and costly). Here are 10 customer retention strategies you need to use.
Luca Lyons Groove Writer
Product Updates · 3 Min read
New feature that makes merging tickets a breeze, a couple of awesome Groove integrations, and a brilliant Grasshopper hack
Growth · 12 Min read
Ben Congleton of Olark on being scrappy, living in Elon Musk’s house, and turning a side project into a live chat powerhouse.
Customer Support · 7 Min read
Some companies offer support as a “feature” that gets better when customers pay for it. Here’s why that’s a mistake.
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