The Groove Blog

Growth · 8 Min read

26 Blogs That Helped Our Startup Grow From $0 to $100K in Monthly Revenue

There’s no shortage of amazing business content online. Here’s what I’ve gotten the most from.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 3 Min read

Friday Q&A: The Best Customer Referral Strategies For SaaS Companies

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 7 Min read

How We Got Our First 100 Paying Customers in 24 Hours

Many startups die trying to find early traction. Here’s how we survived and got our first 100 paying customers.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

How to Make Company Culture Changes That Stick

We all want to build a culture of customer service and success. Here’s how to actually make that happen.

Forrest Murphy Groove Writer

Outbound Customer Service: Why You Need to Go Beyond Your Inbox

Customer Support · 5 Min read

Your Customers Aren’t Telling You Everything. Here’s What To Do About It.

Good customer service is more than answering the support emails your customers send. Here’s how to find the customers who need help beyond your inbox.

Luca Lyons Groove Writer

Growth · 7 Min read

My First $100K in Monthly Revenue: Rick Perreault, CEO of Unbounce

The founder of Unbounce on tackling the company’s early challenges and how they built a $7M business.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

The Best Tips And Tools For Managing A Remote Customer Service Team

Running a remote support team can be challenging. Here’s how to do it right.

Amanda Langford Groove Writer

Customer Support · 4 Min read

How A Small Touch Can Turn A Bad Customer Experience Around

When it comes to salvaging a poor customer experience, little touches can make a big impact. Here’s how.

Forrest Murphy Groove Writer

Customer Support · 8 Min read

10 Must-Read Books for Anyone Who Does Customer Service

Customer service books to share with your customer support team and improve customer service at your company.

Amanda Langford Groove Writer

Entrepreneurship · 5 Min read

Should You Consider Having a Loyalty Program for Your Customers?

Lots of companies reward their customers with loyalty programs. Should yours be one of them? Read to find out.

Kerri Tielman Groove Writer

Growth · 9 Min read

My First $100K in Monthly Revenue: An Interview With Hiten Shah

The founder of KISSmetrics, Crazy Egg, and FYI talks about startup growth, marketing, mistakes, hiring and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

Our Startup’s Wins, Fails and Lessons From the Last 6 Months

We’re halfway through the 12-month growth strategy we released in June of 2014. Here’s how things are going.

Alex Turnbull CEO & Founder @Groove