All our posts

Below, find every article ever created right here on the Groove blog.

AI · 12 Min read

How To Build an AI Powered Customer Support Strategy

Transform CX with AI powered customer support. Learn how AI tools can automate routine tasks, enhance personalization, and drive growth.

Nicholas Walters Writer & Editor

AI · 9 Min read

3 Tips for Successfully Implementing Predictive Customer Service

Discover how predictive customer service can revolutionize your business. Anticipate customer needs and deliver personalized experiences.

Nicholas Walters Writer & Editor

Customer Support · 10 Min read

How Support Managers Can Help Their Teams Level Up in the Industry

Struggling to get your customer service agents performing at their best? Here are our top tips for how to level up your support team!

Syed Balkhi Founder @WPBeginner

Customer Support · 9 Min read

5 Freshdesk Alternatives for Small Online Businesses

If you're considering Freshdesk, but also trying to evaluate alternatives for pricing and feature set - we've done the legwork for you. Check out this free evaluation with competition and ratings.

Bildad Oyugi Writer & Editor

Customer Support · 7 Min read

The Fundamentals of Support Driven Growth

Unlock the potential of support driven growth for your business! Learn how to turn customer support into a productive revenue driver.

Nicholas Walters Writer & Editor

Small Business · 11 Min read

How To Conduct a Voice of the Customer Analysis

Unlock the power of customer feedback with our guide to voice of the customer analysis! Learn how to collect, analyze, and act on VoC data

Bildad Oyugi Writer & Editor

AI · 5 Min read

What’s the Role of AI in Customer Communication?

Discover how AI in customer communication is revolutionizing customer support! Plus, get actionable tips for your own small business.

Bildad Oyugi Writer & Editor

SEO · 8 Min read

How To Ace Knowledge Base SEO (And Help Customers Find Your Articles)

Don't let your small business knowledge base go unnoticed! Learn how to optimize knowledge base SEO, improve visibility, and drive traffic.

Nicholas Walters Writer & Editor

Customer Support · 10 Min read

How To Say No To Customers (And Why It’s Sometimes Necessary)

Learn how to say no to customers! Clear boundaries benefit your business, enhance relationships, and manage expectations – improving CX.

Nicholas Walters Writer & Editor

AI · 8 Min read

What Are the Pros and Cons of AI in Customer Service? (And Is it Worth it?)

Are AI tools worth the investment? Can they help you provide better CX? Explore the pros and cons of AI in small business customer service!

Bildad Oyugi Writer & Editor

AI · 9 Min read

3 Quick Tips for Using Conversational AI for Customer Support

Discover how conversational AI for customer support optimizes CX and increases efficiency! Plus, easy and cheap ways to get started today.

Nicholas Walters Writer & Editor

Customer Support · 7 Min read

How To Choose the Right SaaS Helpdesk Software

Choose the ideal SaaS helpdesk software for your business! Here's how to evaluate features, scalability, and integrations against your needs.

Bildad Oyugi Writer & Editor

Customer Support · 11 Min read

What’s the Best Customer Service Software for Your Small Business?

Find out why Groove is the perfect customer service software for small business! Save time and money while driving customer satisfaction.

Nicholas Walters Writer & Editor

Customer Support · 10 Min read

How To Use Internal Knowledge Base Software To Improve Customer Support

Streamline your customer support with internal knowledge base software! Simplify training, performance management, and daily operations.

Bildad Oyugi Writer & Editor

AI · 7 Min read

What Is AI-Driven Customer Support (And Should You Invest In It)?

Discover the power of AI-driven customer support! Learn how your business can combine the benefits of human minds and tech advancements.

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

SaaS Customer Support Training: How To Get It Right the First Time

Boost retention through SaaS customer support training! Learn how to educate your team, and help them create excellent customer experiences.

Nicholas Walters Writer & Editor

AI · 7 Min read

What Are the Uses of Generative AI in Customer Support?

Explore how generative AI transforms customer support! Leverage AI for efficient, personalized service and improved customer satisfaction.

Bildad Oyugi Writer & Editor

Customer Experience · 7 Min read

What Is Intelligent Customer Experience? (Plus 5 Steps for Making It a Reality)

Boost your small business with intelligent customer experience! Learn four practical steps to implement ICX and deliver competitive support.

Bildad Oyugi Writer & Editor

AI · 7 Min read

How Can AI Be Used To Support Customer Success?

Can AI be used to promote customer success? And is it achievable and affordable for your small business? Let's answer those questions!

Bildad Oyugi Writer & Editor

Customer Support · 9 Min read

What’s the Best Outlook Alternative for Customer Support?

Struggling to stay on top of customer messages? Learn how to find the right Outlook alternative for your small business customer support team!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

A Small Business Guide To Customer Service Quality Assurance

Learn how to implement an effective customer service quality assurance program! Here are some practical steps to enhance customer experiences.

Bildad Oyugi Writer & Editor

Customer Support · 6 Min read

How To Write an Effective Customer Apology Letter (Plus Templates)

Master the art of customer apology letters, and transform your customer service recovery! Get templates and streamline your apology workflows.

Bildad Oyugi Writer & Editor

Customer Support · 11 Min read

How To Create a Realistic Hybrid Customer Service Strategy

Discover the benefits of hybrid customer service! Scale your business successfully with the right mix of automation and human support.

Nicholas Walters Writer & Editor

Customer Support · 10 Min read

How To Provide Better Tech Support for Your Small Business (6 Tips)

Quality tech support drives customer retention for your small business. Here's how to provide it promptly, effectively, and on a budget!

Nicholas Walters Writer & Editor

Customer Support · 10 Min read

How To Handle Refund Requests (6 Tips For Customer Support Teams)

Learn how to handle refund requests effectively! Save time and hassle while improving customer relationships and satisfaction.

Nicholas Walters Writer & Editor