All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 10 Min read

Finding the Best Ticketing Software for Your Small Business

Struggling to provide quality customer service? Ticketing software for small business saves your team time and makes your buyers happier!

Bildad Oyugi Writer & Editor

Customer Support · 7 Min read

How To Create Customer Profiles: A Step-by-Step Guide

Want to personalize support, boost efficiency, and build stronger relationships with buyers? Learn how to create effective customer profiles!

Bildad Oyugi Writer & Editor

Customer Support · 12 Min read

How To Use Customer Service Segmentation To Level Up Your Support

Get tips on how to create tailored experiences, boost efficiency, and elevate buyer satisfaction through customer service segmentation!

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

Zendesk vs Gmail vs Groove: What’s the Best Tool for Customer Support?

Looking for the perfect customer support solution? Let's compare Zendesk vs Gmail vs Groove, and find the best fit for your business!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

How To Track Support Agent Performance

Boost agent performance and customer satisfaction with our guide to tracking key performance metrics. Elevate your support team today!

Bildad Oyugi Writer & Editor

Customer Support · 8 Min read

Zendesk vs Outlook vs Groove: Which Is Best for Small Business Customer Support?

Should you use Zendesk vs Outlook for customer support? We'll help you choose a cost-effective platform that grows with your small business!

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

How To Develop a Strong Customer Service Policy

Maximize your support with a well-defined customer service policy! Set guidelines that enhance customer satisfaction and improve retention.

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

How To Build a Powerful Customer Service Workflow

Discover how to build a powerful customer service workflow that enhances customer support, and improves customer satisfaction.

Bildad Oyugi Writer & Editor

AI · 5 Min read

Will AI Replace Customer Service? (The Power of Human-AI Collaboration)

Will AI replace customer service? No – but it does enhance it! Let's talk about what AI can't do, and how it can support your human team.

Bildad Oyugi Writer & Editor

Customer Support · 12 Min read

How To Streamline Customer Service: 7 Tips For Small Businesses

Not sure how to streamline customer service as a small business? Discover tips to boost efficiency and improve the customer experience!

Bildad Oyugi Writer & Editor

Customer Support · 14 Min read

6 Best Gmail Alternatives for Customer Emails

Outgrown Gmail? Explore these Gmail alternatives for customer emails, and find out how a help desk can transform your support workflow!

Nicholas Walters Writer & Editor

Marketing · 8 Min read

How To Use AI for Small Business Marketing

Discover how to use AI for small business marketing! Grab attention and improve sales while saving time and resources.

Bildad Oyugi Writer & Editor

Customer Support · 8 Min read

How To Maximize Customer Service Speed: 5 Tips for Small Businesses

Discover 5 tips for maximizing customer service speed. Learn strategies on how to deliver great customer support and service quality.

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

Customer Service Collaboration: Small Teams, Big Impact!

Unlock effective customer service collaboration! Follow these four steps to improve efficiency and increase customer satisfaction.

Bildad Oyugi Writer & Editor

Customer Support · 7 Min read

What Is Hypercare (And What Role Does It Play in Customer Support)?

Just what is hypercare? Here's how to provide top-quality service during customer onboarding, product updates, and other key touchpoints.

Nicholas Walters Writer & Editor

Customer Experience · 9 Min read

What Is Customer Sentiment (And Why Does It Matter)?

What is customer sentiment? Learn how this key metric offers valuable insights into emotions, opinions, and attitudes about your business!

Nicholas Walters Writer & Editor

Customer Support · 10 Min read

How To Build a Customer Support Knowledge Base

Overwhelmed by endless questions? Learn how to build a customer support knowledge base that empowers buyers and saves your team valuable time!

Bildad Oyugi Writer & Editor

Customer Support · 11 Min read

The Best Zendesk Alternative for Small Businesses

Intercom? Help Scout? GrooveHQ? Which one will be the best Zendesk alternative? The sleeper who beats Zendesk for you is....

Bildad Oyugi Writer & Editor

Customer Experience · 12 Min read

4 Steps for Conducting a Customer Sentiment Analysis

Leverage customer sentiment analysis to improve your business! Understand customer needs, optimize user experience, and drive loyalty.

Nicholas Walters Writer & Editor

Customer Support · 11 Min read

How To Prioritize Support Tickets: A Guide for SMBs

Discover how to prioritize support tickets by urgency and impact! The result: faster resolutions and improved service quality.

Bildad Oyugi Writer & Editor

Marketing · 7 Min read

5 Steps for Creating a Customer Winback Campaign

Learn effective strategies to create a customer winback campaign. Get practical tips for winning back customers and driving growth.

Bildad Oyugi Writer & Editor

Customer Support · 7 Min read

How To Respond To Negative Customer Reviews (4 Tips for Positive Results)

Not sure how to respond to negative customer reviews? Here's how to turn a complaint into an opportunity, and keep your buyers happy!

Nicholas Walters Writer & Editor

Customer Support · 14 Min read

What’s the Best Email Client for Customer Support?

Is your customer support team struggling to manage everything effectively? Find the right tool to provide a better CX with less stress!

Bildad Oyugi Writer & Editor

Customer Experience · 11 Min read

7 Tips for Optimizing Your Customer Touchpoints

Transform your business by optimizing customer touchpoints. Discover 7 practical strategies to enhance customer experience and boost growth!

Bildad Oyugi Writer & Editor

Customer Support · 9 Min read

Why Your Customer Service Voice Matters (And How To Develop It)

A strong, consistent customer service voice builds your brand and provides better CX. Here's how to choose and apply the right tone!

Nicholas Walters Writer & Editor