All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 11 Min read

Why Is It So Hard To Use Gmail for Customer Support? (And What To Do About It)

Struggling with Gmail for customer support? Discover why it's so challenging, and learn to help your team and better serve your customers!

Bildad Oyugi Writer & Editor

Customer Experience · 9 Min read

How To Develop a Winning Digital Customer Experience Strategy

Improve customer satisfaction, enhance brand perception. and drive omnichannel engagement with a strong digital customer experience strategy!

Nicholas Walters Writer & Editor

Customer Experience · 9 Min read

How To Create a Customer Success Plan for Your Small Business

Want to drive growth? Retain customers? Encourage positive word-of-mouth? A well-crafted customer success plan does all that and more!

Bildad Oyugi Writer & Editor

AI · 9 Min read

3 Quick Tips To Humanize AI for Customer Service

AI can be useful, but it doesn't always present the best face to your buyers. Here's how to humanize AI for better customer service!

Nicholas Walters Writer & Editor

Customer Support · 18 Min read

Gmail vs Outlook vs Groove for Customer Support: Which Provides the Best CX?

We take a customer-first approach to compare Gmail to Outlook to Groove for growing businesses.

Nicholas Walters Writer & Editor

Customer Support · 7 Min read

How To Develop Your Customer Service Branding Strategy

Struggling to differentiate your business? Learn how to develop a customer service branding strategy that makes a real difference!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

How To Create a Customer Service Training Manual

Discover the benefits of a customer service training manual! Improve support, and provide a consistent experience that keeps buyers happy.

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

How To Choose the Right Help Desk Software for Your Small Business

Not sure how to choose help desk software for your support team? We'll show you what to look for, and help you find the best fit!

Bildad Oyugi Writer & Editor

Customer Support · 8 Min read

Zendesk vs Help Scout vs Groove: What’s the Best Customer Support Solution for Small Businesses?

Comparing Zendesk vs Help Scout for your small business? Here's what you need to know, and a third option you may not have considered!

Bildad Oyugi Writer & Editor

Customer Support · 8 Min read

5 Key Principles of Effective SaaS Customer Support

Want to enhance user satisfaction, empower your support team, and save time? Discover five key principles of effective SaaS customer support!

Bildad Oyugi Writer & Editor

Small Business · 8 Min read

5 Common SaaS Pain Points (And What To Do About Them)

Are SaaS pain points hurting your growth? Get actionable solutions to improve customer support, user experience, and ultimately ROI!

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

Finding the Best Ticketing Software for Your Small Business

Struggling to provide quality customer service? Ticketing software for small business saves your team time and makes your buyers happier!

Bildad Oyugi Writer & Editor

Customer Support · 7 Min read

How To Create Customer Profiles: A Step-by-Step Guide

Want to personalize support, boost efficiency, and build stronger relationships with buyers? Learn how to create effective customer profiles!

Bildad Oyugi Writer & Editor

Customer Support · 12 Min read

How To Use Customer Service Segmentation To Level Up Your Support

Get tips on how to create tailored experiences, boost efficiency, and elevate buyer satisfaction through customer service segmentation!

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

Zendesk vs Gmail vs Groove: What’s the Best Tool for Customer Support?

Looking for the perfect customer support solution? Let's compare Zendesk vs Gmail vs Groove, and find the best fit for your business!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

How To Track Support Agent Performance

Boost agent performance and customer satisfaction with our guide to tracking key performance metrics. Elevate your support team today!

Bildad Oyugi Writer & Editor

Customer Support · 8 Min read

Zendesk vs Outlook vs Groove: Which Is Best for Small Business Customer Support?

Should you use Zendesk vs Outlook for customer support? We'll help you choose a cost-effective platform that grows with your small business!

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

How To Develop a Strong Customer Service Policy

Maximize your support with a well-defined customer service policy! Set guidelines that enhance customer satisfaction and improve retention.

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

How To Build a Powerful Customer Service Workflow

Discover how to build a powerful customer service workflow that enhances customer support, and improves customer satisfaction.

Bildad Oyugi Writer & Editor

AI · 5 Min read

Will AI Replace Customer Service? (The Power of Human-AI Collaboration)

Will AI replace customer service? No – but it does enhance it! Let's talk about what AI can't do, and how it can support your human team.

Bildad Oyugi Writer & Editor

Customer Support · 12 Min read

How To Streamline Customer Service: 7 Tips For Small Businesses

Not sure how to streamline customer service as a small business? Discover tips to boost efficiency and improve the customer experience!

Bildad Oyugi Writer & Editor

Customer Support · 14 Min read

6 Best Gmail Alternatives for Customer Emails

Outgrown Gmail? Explore these Gmail alternatives for customer emails, and find out how a help desk can transform your support workflow!

Nicholas Walters Writer & Editor

Marketing · 8 Min read

How To Use AI for Small Business Marketing

Discover how to use AI for small business marketing! Grab attention and improve sales while saving time and resources.

Bildad Oyugi Writer & Editor

Customer Support · 8 Min read

How To Maximize Customer Service Speed: 5 Tips for Small Businesses

Discover 5 tips for maximizing customer service speed. Learn strategies on how to deliver great customer support and service quality.

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

Customer Service Collaboration: Small Teams, Big Impact!

Unlock effective customer service collaboration! Follow these four steps to improve efficiency and increase customer satisfaction.

Bildad Oyugi Writer & Editor