All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 7 Min read

How To Choose the Right SaaS Helpdesk Software

Choose the ideal SaaS helpdesk software for your business! Here's how to evaluate features, scalability, and integrations against your needs.

Bildad Oyugi Writer & Editor

Customer Support · 11 Min read

What’s the Best Customer Service Software for Your Small Business?

Find out why Groove is the perfect customer service software for small business! Save time and money while driving customer satisfaction.

Nicholas Walters Writer & Editor

Customer Support · 10 Min read

How To Use Internal Knowledge Base Software To Improve Customer Support

Streamline your customer support with internal knowledge base software! Simplify training, performance management, and daily operations.

Bildad Oyugi Writer & Editor

AI · 7 Min read

What Is AI-Driven Customer Support (And Should You Invest In It)?

Discover the power of AI-driven customer support! Learn how your business can combine the benefits of human minds and tech advancements.

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

SaaS Customer Support Training: How To Get It Right the First Time

Boost retention through SaaS customer support training! Learn how to educate your team, and help them create excellent customer experiences.

Nicholas Walters Writer & Editor

AI · 7 Min read

What Are the Uses of Generative AI in Customer Support?

Explore how generative AI transforms customer support! Leverage AI for efficient, personalized service and improved customer satisfaction.

Bildad Oyugi Writer & Editor

Customer Experience · 7 Min read

What Is Intelligent Customer Experience? (Plus 5 Steps for Making It a Reality)

Boost your small business with intelligent customer experience! Learn four practical steps to implement ICX and deliver competitive support.

Bildad Oyugi Writer & Editor

AI · 7 Min read

How Can AI Be Used To Support Customer Success?

Can AI be used to promote customer success? And is it achievable and affordable for your small business? Let's answer those questions!

Bildad Oyugi Writer & Editor

Customer Support · 9 Min read

What’s the Best Outlook Alternative for Customer Support?

Struggling to stay on top of customer messages? Learn how to find the right Outlook alternative for your small business customer support team!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

A Small Business Guide To Customer Service Quality Assurance

Learn how to implement an effective customer service quality assurance program! Here are some practical steps to enhance customer experiences.

Bildad Oyugi Writer & Editor

Customer Support · 11 Min read

How To Create a Realistic Hybrid Customer Service Strategy

Discover the benefits of hybrid customer service! Scale your business successfully with the right mix of automation and human support.

Nicholas Walters Writer & Editor

Customer Support · 6 Min read

How To Write an Effective Customer Apology Letter (Plus Templates)

Master the art of customer apology letters, and transform your customer service recovery! Get templates and streamline your apology workflows.

Bildad Oyugi Writer & Editor

Customer Support · 10 Min read

How To Provide Better Tech Support for Your Small Business (6 Tips)

Quality tech support drives customer retention for your small business. Here's how to provide it promptly, effectively, and on a budget!

Nicholas Walters Writer & Editor

Customer Support · 10 Min read

How To Handle Refund Requests (6 Tips For Customer Support Teams)

Learn how to handle refund requests effectively! Save time and hassle while improving customer relationships and satisfaction.

Nicholas Walters Writer & Editor

Customer Support · 11 Min read

Why Is It So Hard To Use Gmail for Customer Support? (And What To Do About It)

Struggling with Gmail for customer support? Discover why it's so challenging, and learn to help your team and better serve your customers!

Bildad Oyugi Writer & Editor

Customer Experience · 9 Min read

How To Develop a Winning Digital Customer Experience Strategy

Improve customer satisfaction, enhance brand perception. and drive omnichannel engagement with a strong digital customer experience strategy!

Nicholas Walters Writer & Editor

Customer Experience · 9 Min read

How To Create a Customer Success Plan for Your Small Business

Want to drive growth? Retain customers? Encourage positive word-of-mouth? A well-crafted customer success plan does all that and more!

Bildad Oyugi Writer & Editor

AI · 9 Min read

3 Quick Tips To Humanize AI for Customer Service

AI can be useful, but it doesn't always present the best face to your buyers. Here's how to humanize AI for better customer service!

Nicholas Walters Writer & Editor

Customer Support · 18 Min read

Gmail vs Outlook vs Groove for Customer Support: Which Provides the Best CX?

We take a customer-first approach to compare Gmail to Outlook to Groove for growing businesses.

Nicholas Walters Writer & Editor

Customer Support · 7 Min read

How To Develop Your Customer Service Branding Strategy

Struggling to differentiate your business? Learn how to develop a customer service branding strategy that makes a real difference!

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

How To Create a Customer Service Training Manual

Discover the benefits of a customer service training manual! Improve support, and provide a consistent experience that keeps buyers happy.

Nicholas Walters Writer & Editor

Customer Support · 9 Min read

How To Choose the Right Help Desk Software for Your Small Business

Not sure how to choose help desk software for your support team? We'll show you what to look for, and help you find the best fit!

Bildad Oyugi Writer & Editor

Customer Support · 8 Min read

Zendesk vs Help Scout vs Groove: What’s the Best Customer Support Solution for Small Businesses?

Comparing Zendesk vs Help Scout for your small business? Here's what you need to know, and a third option you may not have considered!

Bildad Oyugi Writer & Editor

Customer Support · 8 Min read

5 Key Principles of Effective SaaS Customer Support

Want to enhance user satisfaction, empower your support team, and save time? Discover five key principles of effective SaaS customer support!

Bildad Oyugi Writer & Editor

Small Business · 8 Min read

5 Common SaaS Pain Points (And What To Do About Them)

Are SaaS pain points hurting your growth? Get actionable solutions to improve customer support, user experience, and ultimately ROI!

Bildad Oyugi Writer & Editor