All our posts

Below, find every article ever created right here on the Groove blog.

Entrepreneurship · 5 Min read

Answering Your Questions About Entrepreneurship, Growth and More…

We’ve gotten a lot of great questions from the community over the years. Now, we’re going to answer them.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 4 Min read

Why Customer Churn Happens, And What You Can Do About It

Customers leaving your business can crush your revenue. Here’s how to reduce churn and save your bottom line.

Luca Lyons Groove Writer

Growth · 6 Min read

Our 8 Biggest Conversion Optimization Wins of 2015 (So Far)

We’re almost halfway through the year. Here’s what’s been working for us so far when it comes to CRO.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

What Are the Most Effective Channels for Customer Support?

There are many channels that you can use to help your customers. This article will help you choose which ones are best for you.

Amanda Langford Groove Writer

Content Marketing · 5 Min read

Why Transparency is NOT the Key to Content Marketing Success

More and more blogs are adopting transparency as a content strategy. Here’s what to know before you do the same.

Alex Turnbull CEO & Founder @Groove

Customer Support · 6 Min read

6 Unconventional Productivity Tips For Customer Support Teams

In customer service, higher productivity means happier customers. Here are six unusual tips on how to work smarter.

Amanda Langford Groove Writer

Growth · 13 Min read

How Moz Built A $35M Company Without A Single Salesperson

An interview with MOZ co-founder Rand Fishkin on growing a SaaS business, battling depression, and building an amazing company culture.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

How To Make Your Customer Service More Personal (And Why You Want To)

Delivering personalized customer service makes a huge difference. Here’s how to do it right. The results will be instantaneous.

Kerri Tielman Groove Writer

Entrepreneurship · 5 Min read

The Entrepreneur’s Guide To Connecting With Awesome Mentors

Mentors and advisors have been a huge part of our growth. Here’s how to get their attention and expertise.

Alex Turnbull CEO & Founder @Groove

Customer Support · 5 Min read

The Power of Prevention In Customer Service

Rather than dealing with the same problems over and over, here’s how to prevent them from ever happening again.

Luca Lyons Groove Writer

Product Updates · 5 Min read

State Of The App, February 2015

A heartfelt "thank you" and news on everything we're doing to make Groove better for you: new integrations, API, and more

Amanda Langford Groove Writer

Entrepreneurship · 6 Min read

How To Deal With Uncooperative Co-Workers

Teammates who refuse to help can get in the way of your whole company’s success. Here’s how to deal with coworkers who ignore you.

Forrest Murphy Groove Writer

Product Updates · 2 Min read

Customer Names, Nested Replies and More Polishing

Battling bugs with customer profiles, nested inline replies, and closing the week by giving the app a much-needed polish.

Amanda Langford Groove Writer

Customer Support · 5 Min read

How We Measure and Optimize Customer Success Metrics in Our SaaS Startup

Customer Success is the foundation of our growth. Here’s how we track and improve on it to keep growing.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Integrations With MailChimp, Campaign Monitor, and Constant Contact Are Here!

Groove’s newest integrations are now live and ready to use. They make it easy to manage your subscriber lists right from your help desk

Forrest Murphy Groove Writer

Entrepreneurship · 6 Min read

How to Leverage Other People’s Hard Work to Grow Your Business

Some of our biggest wins have come from (ethically) leveraging the hard work that others have already done.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

13 Books That Have Changed The Way
I Do Business (Enter To Win Them All)

These 13 books have each changed my life and my business, and they’ll do the same for you.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

Turn Your Startup’s Shortcomings into the Reasons Your Customers Love You

Every startup works against constraints. We found a way to make ours the reasons our customers love doing business with us.

Amanda Langford Groove Writer

Growth · 7 Min read

7 Ways We’ve Harnessed the Power of Multipliers to Accelerate Our Growth

Some of our biggest wins have come from outsized returns on relatively little effort. Here’s how you can put multipliers to work for you.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

10 Customer Retention Strategies to Implement Today

Bringing in new customers is hard, but losing them is easy (and costly). Here are 10 customer retention strategies you need to use.

Luca Lyons Groove Writer

Product Updates · 3 Min read

Merging Enhancements, Beanstalk Integration and an Awesome Grasshopper Hack

New feature that makes merging tickets a breeze, a couple of awesome Groove integrations, and a brilliant Grasshopper hack

Amanda Langford Groove Writer

Growth · 12 Min read

My First $100K in Monthly Revenue: Ben Congleton, CEO of Olark

Ben Congleton of Olark on being scrappy, living in Elon Musk’s house, and turning a side project into a live chat powerhouse.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

5 Reasons Customer Support Shouldn’t Be a Premium Feature

Some companies offer support as a “feature” that gets better when customers pay for it. Here’s why that’s a mistake.

Luca Lyons Groove Writer

Growth · 8 Min read

26 Blogs That Helped Our Startup Grow From $0 to $100K in Monthly Revenue

There’s no shortage of amazing business content online. Here’s what I’ve gotten the most from.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 3 Min read

Friday Q&A: The Best Customer Referral Strategies For SaaS Companies

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

All our posts

Answering Your Questions About Entrepreneurship, Growth and More…

Why Customer Churn Happens, And What You Can Do About It

Our 8 Biggest Conversion Optimization Wins of 2015 (So Far)

What Are the Most Effective Channels for Customer Support?

Why Transparency is NOT the Key to Content Marketing Success

6 Unconventional Productivity Tips For Customer Support Teams

How Moz Built A $35M Company Without A Single Salesperson

How To Make Your Customer Service More Personal (And Why You Want To)

The Entrepreneur’s Guide To Connecting With Awesome Mentors

The Power of Prevention In Customer Service

State Of The App, February 2015

How To Deal With Uncooperative Co-Workers

Customer Names, Nested Replies and More Polishing

How We Measure and Optimize Customer Success Metrics in Our SaaS Startup

Integrations With MailChimp, Campaign Monitor, and Constant Contact Are Here!

How to Leverage Other People’s Hard Work to Grow Your Business

13 Books That Have Changed The WayI Do Business (Enter To Win Them All)

Turn Your Startup’s Shortcomings into the Reasons Your Customers Love You

7 Ways We’ve Harnessed the Power of Multipliers to Accelerate Our Growth

10 Customer Retention Strategies to Implement Today

Merging Enhancements, Beanstalk Integration and an Awesome Grasshopper Hack

My First $100K in Monthly Revenue: Ben Congleton, CEO of Olark

5 Reasons Customer Support Shouldn’t Be a Premium Feature

26 Blogs That Helped Our Startup Grow From $0 to $100K in Monthly Revenue

Friday Q&A: The Best Customer Referral Strategies For SaaS Companies

13 Books That Have Changed The Way
I Do Business (Enter To Win Them All)