All our posts

Below, find every article ever created right here on the Groove blog.

Customer Support · 5 Min read

The Power of Prevention In Customer Service

Rather than dealing with the same problems over and over, here’s how to prevent them from ever happening again.

Luca Lyons Groove Writer

Product Updates · 5 Min read

State Of The App, February 2015

A heartfelt "thank you" and news on everything we're doing to make Groove better for you: new integrations, API, and more

Amanda Langford Groove Writer

Entrepreneurship · 6 Min read

How To Deal With Uncooperative Co-Workers

Teammates who refuse to help can get in the way of your whole company’s success. Here’s how to deal with coworkers who ignore you.

Forrest Murphy Groove Writer

Product Updates · 2 Min read

Customer Names, Nested Replies and More Polishing

Battling bugs with customer profiles, nested inline replies, and closing the week by giving the app a much-needed polish.

Amanda Langford Groove Writer

Customer Support · 5 Min read

How We Measure and Optimize Customer Success Metrics in Our SaaS Startup

Customer Success is the foundation of our growth. Here’s how we track and improve on it to keep growing.

Alex Turnbull CEO & Founder @Groove

Product Updates · 2 Min read

Integrations With MailChimp, Campaign Monitor, and Constant Contact Are Here!

Groove’s newest integrations are now live and ready to use. They make it easy to manage your subscriber lists right from your help desk

Forrest Murphy Groove Writer

Entrepreneurship · 6 Min read

How to Leverage Other People’s Hard Work to Grow Your Business

Some of our biggest wins have come from (ethically) leveraging the hard work that others have already done.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

13 Books That Have Changed The Way
I Do Business (Enter To Win Them All)

These 13 books have each changed my life and my business, and they’ll do the same for you.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

Turn Your Startup’s Shortcomings into the Reasons Your Customers Love You

Every startup works against constraints. We found a way to make ours the reasons our customers love doing business with us.

Amanda Langford Groove Writer

Growth · 7 Min read

7 Ways We’ve Harnessed the Power of Multipliers to Accelerate Our Growth

Some of our biggest wins have come from outsized returns on relatively little effort. Here’s how you can put multipliers to work for you.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

10 Customer Retention Strategies to Implement Today

Bringing in new customers is hard, but losing them is easy (and costly). Here are 10 customer retention strategies you need to use.

Luca Lyons Groove Writer

Product Updates · 3 Min read

Merging Enhancements, Beanstalk Integration and an Awesome Grasshopper Hack

New feature that makes merging tickets a breeze, a couple of awesome Groove integrations, and a brilliant Grasshopper hack

Amanda Langford Groove Writer

Growth · 12 Min read

My First $100K in Monthly Revenue: Ben Congleton, CEO of Olark

Ben Congleton of Olark on being scrappy, living in Elon Musk’s house, and turning a side project into a live chat powerhouse.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

5 Reasons Customer Support Shouldn’t Be a Premium Feature

Some companies offer support as a “feature” that gets better when customers pay for it. Here’s why that’s a mistake.

Luca Lyons Groove Writer

Growth · 8 Min read

26 Blogs That Helped Our Startup Grow From $0 to $100K in Monthly Revenue

There’s no shortage of amazing business content online. Here’s what I’ve gotten the most from.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 3 Min read

Friday Q&A: The Best Customer Referral Strategies For SaaS Companies

Every Friday, we’re answering your questions about business, startups, customer success and more.

Alex Turnbull CEO & Founder @Groove

Growth · 7 Min read

How We Got Our First 100 Paying Customers in 24 Hours

Many startups die trying to find early traction. Here’s how we survived and got our first 100 paying customers.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

How to Make Company Culture Changes That Stick

We all want to build a culture of customer service and success. Here’s how to actually make that happen.

Forrest Murphy Groove Writer

Customer Support · 5 Min read

Your Customers Aren’t Telling You Everything. Here’s What To Do About It.

Good customer service is more than answering the support emails your customers send. Here’s how to find the customers who need help beyond your inbox.

Luca Lyons Groove Writer

Growth · 7 Min read

My First $100K in Monthly Revenue: Rick Perreault, CEO of Unbounce

The founder of Unbounce on tackling the company’s early challenges and how they built a $7M business.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

The Best Tips And Tools For Managing A Remote Customer Service Team

Running a remote support team can be challenging. Here’s how to do it right.

Amanda Langford Groove Writer

Customer Support · 4 Min read

How A Small Touch Can Turn A Bad Customer Experience Around

When it comes to salvaging a poor customer experience, little touches can make a big impact. Here’s how.

Forrest Murphy Groove Writer

Customer Support · 8 Min read

10 Must-Read Books for Anyone Who Does Customer Service

Customer service books to share with your customer support team and improve customer service at your company.

Amanda Langford Groove Writer

Entrepreneurship · 5 Min read

Should You Consider Having a Loyalty Program for Your Customers?

Lots of companies reward their customers with loyalty programs. Should yours be one of them? Read to find out.

Kerri Tielman Groove Writer

Growth · 9 Min read

My First $100K in Monthly Revenue: An Interview With Hiten Shah

The founder of KISSmetrics, Crazy Egg, and FYI talks about startup growth, marketing, mistakes, hiring and more.

Alex Turnbull CEO & Founder @Groove

All our posts

The Power of Prevention In Customer Service

State Of The App, February 2015

How To Deal With Uncooperative Co-Workers

Customer Names, Nested Replies and More Polishing

How We Measure and Optimize Customer Success Metrics in Our SaaS Startup

Integrations With MailChimp, Campaign Monitor, and Constant Contact Are Here!

How to Leverage Other People’s Hard Work to Grow Your Business

13 Books That Have Changed The WayI Do Business (Enter To Win Them All)

Turn Your Startup’s Shortcomings into the Reasons Your Customers Love You

7 Ways We’ve Harnessed the Power of Multipliers to Accelerate Our Growth

10 Customer Retention Strategies to Implement Today

Merging Enhancements, Beanstalk Integration and an Awesome Grasshopper Hack

My First $100K in Monthly Revenue: Ben Congleton, CEO of Olark

5 Reasons Customer Support Shouldn’t Be a Premium Feature

26 Blogs That Helped Our Startup Grow From $0 to $100K in Monthly Revenue

Friday Q&A: The Best Customer Referral Strategies For SaaS Companies

How We Got Our First 100 Paying Customers in 24 Hours

How to Make Company Culture Changes That Stick

Your Customers Aren’t Telling You Everything. Here’s What To Do About It.

My First $100K in Monthly Revenue: Rick Perreault, CEO of Unbounce

The Best Tips And Tools For Managing A Remote Customer Service Team

How A Small Touch Can Turn A Bad Customer Experience Around

10 Must-Read Books for Anyone Who Does Customer Service

Should You Consider Having a Loyalty Program for Your Customers?

My First $100K in Monthly Revenue: An Interview With Hiten Shah

13 Books That Have Changed The Way
I Do Business (Enter To Win Them All)