All our posts

Below, find every article ever created right here on the Groove blog.

Growth · 7 Min read

How We Got Our First 100 Paying Customers in 24 Hours

Many startups die trying to find early traction. Here’s how we survived and got our first 100 paying customers.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

How to Make Company Culture Changes That Stick

We all want to build a culture of customer service and success. Here’s how to actually make that happen.

Forrest Murphy Groove Writer

Customer Support · 5 Min read

Your Customers Aren’t Telling You Everything. Here’s What To Do About It.

Good customer service is more than answering the support emails your customers send. Here’s how to find the customers who need help beyond your inbox.

Luca Lyons Groove Writer

Growth · 7 Min read

My First $100K in Monthly Revenue: Rick Perreault, CEO of Unbounce

The founder of Unbounce on tackling the company’s early challenges and how they built a $7M business.

Alex Turnbull CEO & Founder @Groove

Customer Support · 8 Min read

The Best Tips And Tools For Managing A Remote Customer Service Team

Running a remote support team can be challenging. Here’s how to do it right.

Amanda Langford Groove Writer

Customer Support · 4 Min read

How A Small Touch Can Turn A Bad Customer Experience Around

When it comes to salvaging a poor customer experience, little touches can make a big impact. Here’s how.

Forrest Murphy Groove Writer

Customer Support · 8 Min read

10 Must-Read Books for Anyone Who Does Customer Service

Customer service books to share with your customer support team and improve customer service at your company.

Amanda Langford Groove Writer

Entrepreneurship · 5 Min read

Should You Consider Having a Loyalty Program for Your Customers?

Lots of companies reward their customers with loyalty programs. Should yours be one of them? Read to find out.

Kerri Tielman Groove Writer

Growth · 9 Min read

My First $100K in Monthly Revenue: An Interview With Hiten Shah

The founder of KISSmetrics, Crazy Egg, and FYI talks about startup growth, marketing, mistakes, hiring and more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 8 Min read

Our Startup’s Wins, Fails and Lessons From the Last 6 Months

We’re halfway through the 12-month growth strategy we released in June of 2014. Here’s how things are going.

Alex Turnbull CEO & Founder @Groove

Customer Support · 7 Min read

The Ultimate Guide to Using Content in Customer Service

You can use your marketing content to build better relationships with your customers. Here’s how.

Luca Lyons Groove Writer

Content Marketing · 6 Min read

Groove’s Greatest Hits: Our Most Popular, Valuable and Controversial Blog Posts of All Time

In more than a year of weekly blogging, we’ve had a handful of posts stand out above the rest. Here’s a look at what works in blogging…

Alex Turnbull CEO & Founder @Groove

Product Updates · < 1 Min read

Announcing the Groove API

After weeks of head-down development and testing, we’re excited to announce the release of the Groove API.

Forrest Murphy Groove Writer

Content Marketing · 7 Min read

10 Ways We Come Up With 15+ Blog Post Ideas Each Week

If you’re having trouble generating blog post ideas, these ten tactics that we use will ensure that you never run out. Click to read more.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 6 Min read

Why We Finally Built an API, and Our Plan to Make It Succeed

Why Groove waited two years to build our open API, and how we’re going to make sure it succeeds.

Alex Turnbull CEO & Founder @Groove

Product Updates · 3 Min read

The War on Parsing Continues, a Small Change to Groove Reports and Better Spam Management

We’ve narrowed down the remaining parsing issues in Groove to inline comments, lingering comment history, and comment history

Kerri Tielman Groove Writer

Growth · 11 Min read

How to Grow Your Business: Lessons from Zero to $100k/month in 2 Years

We grew our SaaS startup from $30,000 to $100,000 in monthly revenue in 14 months. Here’s what we learned along the way.

Alex Turnbull CEO & Founder @Groove

Entrepreneurship · 5 Min read

How Gratitude Has Made Me a Better Founder

Gratitude is a powerful practice that can make you a better founder. Here’s how.

Alex Turnbull CEO & Founder @Groove

Customer Support · 3 Min read

A Thanksgiving Challenge to EVERY Business: Cut the Bullshit

This year, forget the generic, corporate Facebook post about gratitude, and send a “thank you” that actually works.

Luca Lyons Groove Writer

Product Updates · 3 Min read

We’ve Teamed Up With Slack for One Groovy Chat App

Groove and Slack have joined forces to complete an awesome integration now available in our Groove Apps menu!

Kerri Tielman Groove Writer

Entrepreneurship · 8 Min read

How We Created a Product Explainer Video That Actually Got People to Buy

It’s hard to make a product explainer video that actually gets people to buy. Here’s how we did it.

Alex Turnbull CEO & Founder @Groove

Product Updates · 4 Min read

New Reports in Beta, and our, New Tickets get a Makeover!

We’ll be letting everyone test out Reports. We also have a sleek New Ticket UI live on production, equipped with many requested enhancements

Luca Lyons Groove Writer

Founder's Journey · 7 Min read

It’s Lonely Being a Solo Founder

This is the story of how a solo founder deals with the loneliness and the emotional weight that comes from running a company alone

Alex Turnbull CEO & Founder @Groove

Growth · 9 Min read

How We Choose, Build and Launch Partner Integrations to Grow Our Business

Partner integrations are a big part of any successful growth strategy. Here’s how we pick the right partners and execute on the integrations.

Alex Turnbull CEO & Founder @Groove

Content Marketing · 9 Min read

How We Got Over Our Fear of SEO and Improved Conversions 20% in the Process

How we went from doing no SEO at all to ranking on the first page for many of our targeted keywords.

Alex Turnbull CEO & Founder @Groove