Forrest Murphy

"Forrest is a former customer support guru turned writer who believes that exceptional service starts with clear communication. On weekends, he’s either exploring new tech gadgets or coaching his kids’ soccer team to victory."

Forrest Murphy · Groove Writer

All of Forrest's posts

Entrepreneurship · 6 Min read

How To Deal With Bad Reviews Of Your Business Online

Bad feedback can be painful, both emotionally and financially. Here's how to respond to negative reviews of your business.

Entrepreneurship · 6 Min read

How To Deal With Uncooperative Co-Workers

Teammates who refuse to help can get in the way of your whole company’s success. Here’s how to deal with coworkers who ignore you.

Product Updates · 2 Min read

Integrations With MailChimp, Campaign Monitor, and Constant Contact Are Here!

Groove’s newest integrations are now live and ready to use. They make it easy to manage your subscriber lists right from your help desk

Entrepreneurship · 6 Min read

How to Make Company Culture Changes That Stick

We all want to build a culture of customer service and success. Here’s how to actually make that happen.

Customer Support · 4 Min read

How A Small Touch Can Turn A Bad Customer Experience Around

When it comes to salvaging a poor customer experience, little touches can make a big impact. Here’s how.

Product Updates · < 1 Min read

Announcing the Groove API

After weeks of head-down development and testing, we’re excited to announce the release of the Groove API.

The Blog Squad

Every week, we share realistic and actionable advice from the Groove team.

Alex Turnbull

CEO & Founder, Groove See all articles

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