Kerri Tielman

"Kerri has spent years troubleshooting customer issues and now enjoys sharing practical tips and insights. Outside of work, Kerri is an amateur baker always experimenting with new bread recipes."

Kerri Tielman · Groove Writer

All of Kerri's posts

Customer Support · 5 Min read

5 Reasons To Put Customer Service First In Your Company

Great customer service matters more than ever. It generates higher customer loyalty, more revenue, and great publicity

Customer Support · 5 Min read

Definition of Customer Service: A Glossary of Over 60 Words and Phrases to Simplify Support

Answering, “What is customer service?” is just the tip of the clarity-giving power a shared language creates for your business’ support.

Customer Support · 7 Min read

5 Tips for Hiring Remote Customer Support Agents

Everything we've learned about hiring remote support from our experience as a fully distributed customer support company.

Customer Support · 13 Min read

Proactive Customer Care: The Key To Driving Customer Loyalty

How to get ahead of your customers to build better long-term relationships with them.

Product Updates · 3 Min read

Mo Mobile Features, Mo Bug Fixes

You know what they say: Always. Be. Shipping. Here are some highlights of the new features, bug fixes, and improvements we’ve shipped recently

Product Updates · 3 Min read

Mobile Enhancements and Polish

Using Groove on the go with improved search functionality, real-time updating, and a spiffed-up user interface.

Product Updates · 2 Min read

Groove Gets a Mobile Web App!

It's been a long time coming, and today we are very excited to release our mobile web app into public beta!

Customer Support · 4 Min read

Use These Survey Questions to Improve Your Onboarding and Customer Success

How to ask the right questions to point your business in the right direction.

Customer Support · 6 Min read

How Good Customer Service Helped One Company Increase Conversions by 156%

Yes, good customer service can actually increase conversions. Here’s how.

The Blog Squad

Every week, we share realistic and actionable advice from the Groove team.

Alex Turnbull

CEO & Founder, Groove See all articles

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