Kerri Tielman

"Kerri has spent years troubleshooting customer issues and now enjoys sharing practical tips and insights. Outside of work, Kerri is an amateur baker always experimenting with new bread recipes."

Kerri Tielman · Groove Writer

All of Kerri's posts

Product Updates · 2 Min read

Tons of Tiny Tweaks and One Big Win for Customer Satisfaction Ratings

Recent improvements include tweaks to the multiple mailbox feature, better attachment control, & inserting comments from satisfaction ratings

Product Updates · 2 Min read

Less Scrolling, Widget Edge Cases, and Cleaner Emails

We made reading tickets quicker, fixed a few edge cases with our Widget, and cleaned up whitespace in incoming emails.

Product Updates · 3 Min read

Gmail Changes, Smarter Parsing, and Edge Cases

We debugged a particular nasty change with Gmail, made our HTML parser even smarter, and squashed a number of annoying edge cases.

Product Updates · 2 Min read

Attachment Fixes, Chat Stability, and Upcoming Beta

We fixed a couple issues that were slowing down working with attachments, strengthened Live Chat, and prepared to launch our beta environment

Product Updates · 2 Min read

Better Routing, Account Switching, and Easier Integration

Accounts broken into groups, such as sales and developers, can now route incoming emails directly to the right type of agent.

Product Updates · 2 Min read

Crushing Bugs & Looking to the Future

We’ve made fixes to the app that address some issues that users were reporting, including updates to the new settings dashboard and folders

Product Updates · 3 Min read

Exciting Updates For Groove

For the last few months, we’ve been working hard to test, redesign and perfect the details in our efforts to make Groove better.

Product Updates · 2 Min read

Bug Fixes, Onboarding Improvements, and a Failed Upgrade Attempt

We fixed several annoying bugs, made new user onboarding easier and started to deploy our new infrastructure

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