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Two happy customer service agents.

Customer Support ·  11 Min read

What’s the Best Customer Service Software for Your Small Business?

Find out why Groove is the perfect customer service software for small business! Save time and money while driving customer satisfaction.

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Nicholas Walters Writer & Editor

Customer Support ·  10 Min read

How To Use Internal Knowledge Base Software To Improve Customer Support

Streamline your customer support with internal knowledge base software! Simplify training, performance management, and daily operations.

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Bildad Oyugi Writer & Editor

AI ·  7 Min read

What Is AI-Driven Customer Support (And Should You Invest In It)?

Discover the power of AI-driven customer support! Learn how your business can combine the benefits of human minds and tech advancements.

Nicholas Walters avatar

Nicholas Walters Writer & Editor

Customer Support ·  9 Min read

SaaS Customer Support Training: How To Get It Right the First Time

Boost retention through SaaS customer support training! Learn how to educate your team, and help them create excellent customer experiences.

Nicholas Walters avatar

Nicholas Walters Writer & Editor

A person typing on a laptop, and an AI support agent.

AI ·  7 Min read

What Are the Uses of Generative AI in Customer Support?

Explore how generative AI transforms customer support! Leverage AI for efficient, personalized service and improved customer satisfaction.

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

Customer Experience ·  7 Min read

What Is Intelligent Customer Experience? (Plus 5 Steps for Making It a Reality)

Boost your small business with intelligent customer experience! Learn four practical steps to implement ICX and deliver competitive support.

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

AI ·  7 Min read

How Can AI Be Used To Support Customer Success?

Can AI be used to promote customer success? And is it achievable and affordable for your small business? Let's answer those questions!

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

Customer Support ·  9 Min read

What’s the Best Outlook Alternative for Customer Support?

Struggling to stay on top of customer messages? Learn how to find the right Outlook alternative for your small business customer support team!

Nicholas Walters avatar

Nicholas Walters Writer & Editor

A woman exploring a foreign city.

Customer Support ·  9 Min read

A Small Business Guide To Customer Service Quality Assurance

Learn how to implement an effective customer service quality assurance program! Here are some practical steps to enhance customer experiences.

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Bildad Oyugi Writer & Editor

Customer Support ·  6 Min read

How To Write an Effective Customer Apology Letter (Plus Templates)

Master the art of customer apology letters, and transform your customer service recovery! Get templates and streamline your apology workflows.

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

Customer Support ·  11 Min read

How To Create a Realistic Hybrid Customer Service Strategy

Discover the benefits of hybrid customer service! Scale your business successfully with the right mix of automation and human support.

Nicholas Walters avatar

Nicholas Walters Writer & Editor

Customer Support ·  10 Min read

How To Provide Better Tech Support for Your Small Business (6 Tips)

Quality tech support drives customer retention for your small business. Here's how to provide it promptly, effectively, and on a budget!

Nicholas Walters avatar

Nicholas Walters Writer & Editor

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