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Customer Support ·  10 Min read

How To Handle Refund Requests (6 Tips For Customer Support Teams)

Learn how to handle refund requests effectively! Save time and hassle while improving customer relationships and satisfaction.

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Nicholas Walters Writer & Editor

Customer Support ·  11 Min read

Why Is It So Hard To Use Gmail for Customer Support? (And What To Do About It)

Struggling with Gmail for customer support? Discover why it's so challenging, and learn to help your team and better serve your customers!

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Bildad Oyugi Writer & Editor

Customer Experience ·  9 Min read

How To Develop a Winning Digital Customer Experience Strategy

Improve customer satisfaction, enhance brand perception. and drive omnichannel engagement with a strong digital customer experience strategy!

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Nicholas Walters Writer & Editor

Customer Experience ·  9 Min read

How To Create a Customer Success Plan for Your Small Business

Want to drive growth? Retain customers? Encourage positive word-of-mouth? A well-crafted customer success plan does all that and more!

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

A robot working in a customer service role.

AI ·  9 Min read

3 Quick Tips To Humanize AI for Customer Service

AI can be useful, but it doesn't always present the best face to your buyers. Here's how to humanize AI for better customer service!

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Nicholas Walters Writer & Editor

Customer Support ·  18 Min read

Gmail vs Outlook vs Groove for Customer Support: Which Provides the Best CX?

We take a customer-first approach to compare Gmail to Outlook to Groove for growing businesses.

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Nicholas Walters Writer & Editor

Customer Support ·  7 Min read

How To Develop Your Customer Service Branding Strategy

Struggling to differentiate your business? Learn how to develop a customer service branding strategy that makes a real difference!

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Nicholas Walters Writer & Editor

Customer Support ·  9 Min read

How To Create a Customer Service Training Manual

Discover the benefits of a customer service training manual! Improve support, and provide a consistent experience that keeps buyers happy.

Nicholas Walters avatar

Nicholas Walters Writer & Editor

A group of support agents choosing help desk software.

Customer Support ·  9 Min read

How To Choose the Right Help Desk Software for Your Small Business

Not sure how to choose help desk software for your support team? We'll show you what to look for, and help you find the best fit!

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Bildad Oyugi Writer & Editor

Customer Support ·  8 Min read

Zendesk vs Help Scout vs Groove: What’s the Best Customer Support Solution for Small Businesses?

Comparing Zendesk vs Help Scout for your small business? Here's what you need to know, and a third option you may not have considered!

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Bildad Oyugi Writer & Editor

Customer Support ·  8 Min read

5 Key Principles of Effective SaaS Customer Support

Want to enhance user satisfaction, empower your support team, and save time? Discover five key principles of effective SaaS customer support!

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Bildad Oyugi Writer & Editor

Small Business ·  8 Min read

5 Common SaaS Pain Points (And What To Do About Them)

Are SaaS pain points hurting your growth? Get actionable solutions to improve customer support, user experience, and ultimately ROI!

Bildad Oyugi avatar

Bildad Oyugi Writer & Editor

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