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How Sharing Feature Release Dates Turned Us Into Liars

Entrepreneurship ·  5 Min read

How Sharing Feature Release Dates Turned Us Into Liars

We used to share planned feature release dates with our customers. Here's how that ended up hurting us

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  6 Min read

Feel Guilty About Taking a Vacation In Your Startup? Here’s Why We Don’t.

Taking time off is critically important, but it’s also a big challenge for fast-moving startups. Here’s how we make it work

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  5 Min read

The Value of the Hustle: How We Saved $25,000 by Thinking Outside the Box

As a startup, a lot of pricey products and services can seem out of reach. Here’s how we’ve dealt with that challenge

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  5 Min read

Why Investor Updates Are Important (Even If You Don’t Have Investors)

Every 3 months, I send an email to Groove’s small group of angel investors with an update on our progress. Here’s a look at how it helps us grow

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Tons of Tiny Tweaks and One Big Win for Customer Satisfaction Ratings

Product Updates ·  2 Min read

Tons of Tiny Tweaks and One Big Win for Customer Satisfaction Ratings

Recent improvements include tweaks to the multiple mailbox feature, better attachment control, & inserting comments from satisfaction ratings

Kerri Tielman avatar

Kerri Tielman Groove Writer

Entrepreneurship ·  5 Min read

Why We Killed One of Our Biggest Features to Grow Our Business

Since we launched, our Live Chat feature has been a big source of pride for Groove. Here’s why we’re getting rid of it

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Product Updates ·  2 Min read

Submission Status Control, Labeling Improvements, Updated Keyboard Shortcuts, and a UI Spruce-up for Notes

We've rolled out little wins like status control on the submit button, UI tweaks, & keyboard shortcuts to make common replies more convenient

Amanda Langford avatar

Amanda Langford Groove Writer

Growth ·  4 Min read

6 A/B Tests That Did Absolutely Nothing for Us

We’ve written about how A/B tests have helped us grow Groove. But that’s only the tip of the iceberg

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Rich Text Editor, Forwarding Enhancements, Keyboard Shortcuts, and Outlook Parsing

Product Updates ·  3 Min read

Rich Text Editor, Forwarding Enhancements, Keyboard Shortcuts, and Outlook Parsing

We’ve introduced a fancy new rich text editor, enhanced our forwarding functionality, and added some convenient keyboard shortcuts

Luca Lyons avatar

Luca Lyons Groove Writer

Content Marketing ·  5 Min read

How We’ve Reached More Than 1 Million People by Guest Blogging

Learn how to use guest blogging to reach massive audiences, grow your brand, and add new customers

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Product Updates ·  2 Min read

Less Scrolling, Widget Edge Cases, and Cleaner Emails

We made reading tickets quicker, fixed a few edge cases with our Widget, and cleaned up whitespace in incoming emails.

Kerri Tielman avatar

Kerri Tielman Groove Writer

Entrepreneurship ·  6 Min read

Lessons Learned Sending a Net Promoter Survey to 4,000 Users

Find out how sending out an NPS survey can help you understand and improve your business

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

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