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Entrepreneurship ·  5 Min read

The Value of the Hustle: How We Saved $25,000 by Thinking Outside the Box

As a startup, a lot of pricey products and services can seem out of reach. Here’s how we’ve dealt with that challenge

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  5 Min read

Why Investor Updates Are Important (Even If You Don’t Have Investors)

Every 3 months, I send an email to Groove’s small group of angel investors with an update on our progress. Here’s a look at how it helps us grow

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Product Updates ·  2 Min read

Tons of Tiny Tweaks and One Big Win for Customer Satisfaction Ratings

Recent improvements include tweaks to the multiple mailbox feature, better attachment control, & inserting comments from satisfaction ratings

Kerri Tielman avatar

Kerri Tielman Groove Writer

Entrepreneurship ·  5 Min read

Why We Killed One of Our Biggest Features to Grow Our Business

Since we launched, our Live Chat feature has been a big source of pride for Groove. Here’s why we’re getting rid of it

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Submission Status Control, Labeling Improvements, Updated Keyboard Shortcuts, and a UI Spruce-up for Notes

Product Updates ·  2 Min read

Submission Status Control, Labeling Improvements, Updated Keyboard Shortcuts, and a UI Spruce-up for Notes

We've rolled out little wins like status control on the submit button, UI tweaks, & keyboard shortcuts to make common replies more convenient

Amanda Langford avatar

Amanda Langford Groove Writer

Growth ·  4 Min read

6 A/B Tests That Did Absolutely Nothing for Us

We’ve written about how A/B tests have helped us grow Groove. But that’s only the tip of the iceberg

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Product Updates ·  3 Min read

Rich Text Editor, Forwarding Enhancements, Keyboard Shortcuts, and Outlook Parsing

We’ve introduced a fancy new rich text editor, enhanced our forwarding functionality, and added some convenient keyboard shortcuts

Luca Lyons avatar

Luca Lyons Groove Writer

Content Marketing ·  5 Min read

How We’ve Reached More Than 1 Million People by Guest Blogging

Learn how to use guest blogging to reach massive audiences, grow your brand, and add new customers

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Less Scrolling, Widget Edge Cases and Cleaner Emails

Product Updates ·  2 Min read

Less Scrolling, Widget Edge Cases, and Cleaner Emails

We made reading tickets quicker, fixed a few edge cases with our Widget, and cleaned up whitespace in incoming emails.

Kerri Tielman avatar

Kerri Tielman Groove Writer

Entrepreneurship ·  6 Min read

Lessons Learned Sending a Net Promoter Survey to 4,000 Users

Find out how sending out an NPS survey can help you understand and improve your business

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  3 Min read

Why Bug Reports and Feature Requests Don’t Overwhelm Us Anymore

We were getting crushed under the weight of incoming tasks. Here’s how we developed a simple system to manage feature requests and bug reports

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

Entrepreneurship ·  5 Min read

The Simple Test That Increased Our Referrals by 30%

Are you looking to increase referrals for your product? A few months ago we implemented a simple test and it grew our referrals by 30%

Alex Turnbull avatar

Alex Turnbull CEO & Founder @Groove

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