Amanda Langford Posts | Groove Blog

"Amanda spent a decade managing chaotic call centers before finding her calling in writing about customer service. When she's not penning articles, she's busy crafting the perfect coffee blend to fuel her next big idea."

Amanda Langford · Groove Writer

All of Amanda's posts

Product Updates · 3 Min read

Merging Enhancements, Beanstalk Integration and an Awesome Grasshopper Hack

New feature that makes merging tickets a breeze, a couple of awesome Groove integrations, and a brilliant Grasshopper hack

Customer Support · 8 Min read

The Best Tips And Tools For Managing A Remote Customer Service Team

Running a remote support team can be challenging. Here’s how to do it right.

Customer Support · 8 Min read

10 Must-Read Books for Anyone Who Does Customer Service

Customer service books to share with your customer support team and improve customer service at your company.

Product Updates · 2 Min read

Submission Status Control, Labeling Improvements, Updated Keyboard Shortcuts, and a UI Spruce-up for Notes

We've rolled out little wins like status control on the submit button, UI tweaks, & keyboard shortcuts to make common replies more convenient

Product Updates · 2 Min read

March 21, 2014’s Outage—What Happened, What We Did, and What We’re Doing

As many of you are aware, Groove experienced a serious server issue last night and this morning that caused the app to go down for all users

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