Nicholas Walters Posts

"Writer, editor, and copywriter with years of experience working in customer service & digital marketing environments. "

Nicholas Walters · Writer & Editor

All of Nicholas's posts

Customer Support · 11 Min read

What’s the Best Customer Service Software for Your Small Business?

Find out why Groove is the perfect customer service software for small business! Save time and money while driving customer satisfaction.

AI · 7 Min read

What Is AI-Driven Customer Support (And Should You Invest In It)?

Discover the power of AI-driven customer support! Learn how your business can combine the benefits of human minds and tech advancements.

Customer Support · 9 Min read

SaaS Customer Support Training: How To Get It Right the First Time

Boost retention through SaaS customer support training! Learn how to educate your team, and help them create excellent customer experiences.

Customer Support · 9 Min read

What’s the Best Outlook Alternative for Customer Support?

Struggling to stay on top of customer messages? Learn how to find the right Outlook alternative for your small business customer support team!

Customer Support · 11 Min read

How To Create a Realistic Hybrid Customer Service Strategy

Discover the benefits of hybrid customer service! Scale your business successfully with the right mix of automation and human support.

Customer Support · 10 Min read

How To Provide Better Tech Support for Your Small Business (6 Tips)

Quality tech support drives customer retention for your small business. Here's how to provide it promptly, effectively, and on a budget!

Customer Support · 10 Min read

How To Handle Refund Requests (6 Tips For Customer Support Teams)

Learn how to handle refund requests effectively! Save time and hassle while improving customer relationships and satisfaction.

Customer Experience · 9 Min read

How To Develop a Winning Digital Customer Experience Strategy

Improve customer satisfaction, enhance brand perception. and drive omnichannel engagement with a strong digital customer experience strategy!

AI · 9 Min read

3 Quick Tips To Humanize AI for Customer Service

AI can be useful, but it doesn't always present the best face to your buyers. Here's how to humanize AI for better customer service!

The Blog Squad

Every week, we share realistic and actionable advice from the Groove team.

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