Nicholas Walters Posts

"Writer, editor, and copywriter with years of experience working in customer service & digital marketing environments. "

Nicholas Walters · Writer & Editor

All of Nicholas's posts

Customer Support · 8 Min read

5 Customer Service Roles Your Small Business Needs

Does your business have the customer service roles it needs to succeed? Skills matter more than titles – here's what to look for!

Customer Support · 8 Min read

7 Customer Communication Tools for Small Businesses With Growing Teams

Discover the best customer communication tools for growing your small business. Strengthen customer relationships without breaking the bank!

Customer Experience · 10 Min read

How To Follow Up With Your Customers and Keep Them Coming Back

Keeping in touch with buyers post-purchase encourages retention. Here's how to follow up with a customer and build long-term relationships!

Customer Support · 9 Min read

A Beginner’s Guide To Customer Satisfaction Measurement

Intimidated by customer satisfaction measurement? It's easier than you think! Here's what to track, how to find it, and how to use the result!

Entrepreneurship · 10 Min read

5 Approaches To Total Quality Management

Learn about five popular approaches to Total Quality Management (TQM). Plus, get some tips for applying core TQM principles in your business!

Customer Support · 17 Min read

8 Helpdesk Ticketing Systems for Small Business Compared

Looking for the best helpdesk ticketing system for your small business? Check out these top options, and find the perfect fit!

Customer Support · 11 Min read

How To Respond To a Customer Inquiry Effectively (A 5-Step Process)

Struggling to help your customers and keep them happy? Learn how to respond to a customer inquiry in a way that keeps them coming back!

Customer Support · 11 Min read

How To Choose the Best Customer Service Email Ticketing System for Your Small Business

The right customer service email ticketing system heps you save time and wow customers. Learn how to choose the right tool for your business!

Ecommerce · 10 Min read

How To Improve the eCommerce Customer Experience (5 Key Tips)

How buyers feel about your business impacts everything from conversion to retention. Here's how to improve the ecommerce customer experience!

The Blog Squad

Every week, we share realistic and actionable advice from the Groove team.

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