Forrest Murphy

"Forrest is a former customer support guru turned writer who believes that exceptional service starts with clear communication. On weekends, he’s either exploring new tech gadgets or coaching his kids’ soccer team to victory."

Forrest Murphy · Groove Writer

All of Forrest's posts

Product Updates · 2 Min read

Product Update: New and Improved Shopify Integration

Supercharge your workflow with our updated Shopify integration.

Customer Support · 6 Min read

Our Customer Success Tools: How These 6 Tools Keep Us Sane

Searching for the right customer success tools for your team? Here’s our stack and why it works for us (and how it could work for you too).

Product Updates · 4 Min read

Groove in November: iOS and Android Apps, CRM Progress, API Updates, and More!

Our product teams had another busy month in November with a host of improvements and new features to help you better support your customers.

Customer Support · 8 Min read

3 Bad Customer Service Examples & 3 Lessons for How to Recover (Because They Did)

Every company has bad customer service examples. Here’s how to recover the next time one happens in your business.

Customer Support · 15 Min read

10 Types of Customer Service Tools (And How to Pick the Right One)

A complete guide to finding the right customer support software for your company.

Customer Support · 11 Min read

10 Legendary Customer Service Examples to Inspire You

We collected 10 of the most inspiring customer service examples we could find.

Customer Support · 7 Min read

Customer Service Experience: Fuel Business Growth with Attention to Customer Care

Customer service experience goes beyond call centers and emails. Learn how to leverage great customer service experiences to drive business growth.

Customer Support · 23 Min read

Customer Relationship Management for Small Businesses: 57 CRM Examples (That Won’t Break the Bank)

Need a customer relationship management alternative? This guide includes customer ratings, options, screenshots, and prices for 57 different CRM platforms.

Customer Support · 17 Min read